Guanabana Restaurant Reviews Summary

Service

Pros:

• "The service was swift and the staff were amazing."
• "The service provided was top-notch, and the staff went above and beyond to ensure our satisfaction."
• "Service was very quick."
• "The staff are very welcoming and polite."
• "Friendly attentive staff."
• "Great service and table was ready on time which was perfect for breaking fast with my wife."
• "The staff really looked after us well and made sure we were well attended."

Cons:

• "Waited around 20 minutes for a waiter to take an order!"
• "Manager forgot to send the deposit details for two days in a row despite us calling each day after the booking was made."
• "Service was a bit slow but they were very busy and servers were nice so didn't mind."
• "Service was a bit slow, the restaurant was full and I suspect there wasn’t enough staff on the floor."
• "The service here is absolutely shocking."
• "Service wasn't the quickest, but plenty of staff and very polite."
• "Service was poor, no one came up to us to see if our food was okay or to give us new cutlery after the first course."

Food Quality

Pros:

• "The boneless jerked chicken was well prepared. The seasonings were just right and the chicken was juicy and not over or under cooked."
• "Each dish we ordered was flavorful and well-prepared, leaving us thoroughly satisfied."
• "The Jerk baby chicken came with jollof rice, plantain and seasonal veg."
• "The food itself was really tasty, loved the flavours!"
• "The food was excellent."
• "The food was very good, tasty and while it was about £15-17 for a meal - the portion size was very good."
• "The food was delicious!! We ordered jerk chicken with rice and pea which was amazing."

Cons:

• "The wings platter starter was £11 but we only got 5 wings."
• "After spending £30 on 1 meal - you’d think you could atleast change a side? Nope."
• "The food ordered although found the wings slightly over done."
• "The food quality was not the best, some of our food was slightly cold and the chicken wasn't fully cooked."
• "The only dish that fell short of expectations was the prawn dish."
• "The food was terrible, we ordered the jerk salad, the roast beef dinner and the oxtail."
• "The main was very bland deffo not jerk chicken."

Atmosphere

Pros:

• "The restaurant was packed which made the atmosphere amazing."
• "The vibe was alive."
• "Restaurant has great ambience."
• "Had a great experience at this restaurant, amazing authentic Caribbean food."
• "The restaurant is very cosy and homely."
• "Lovely atmosphere and rustic decor (and outdoor seating option), feels very home-like and welcoming."
• "The atmosphere was great."

Cons:

• "The place wasn’t really clean I had to ask the waiter to clean the table before sitting down and she still did not clean it properly."
• "I wouldn’t recommend this place based on cleanliness alone."
• "The decor is tired/ dirty in places."
• "First impression was decor seemed a bit dated."
• "The place was empty, which should have been the first red flag."
• "The music was really loud which kind of ruined the atmosphere for me."
• "Atmosphere was not enjoyable, was meant to be a chill one but 2 large groups were so loud it would’ve been better off to text my wife than shout in her ears."

Value

Pros:

• "Prices are great and the servings are huge."
• "Really tasty food, reasonably priced."
• "They serve great portions and the quality isn’t bad at all IMO 😊."
• "Food was great. First time I tried jerk chicken with plantain and rice...had it with pepper and spice and it was perfect."
• "The food is always fresh and value for money, you will leave satisfied."
• "You get what you pay for and the portions for the price are nothing you can complain about."
• "Price on point, convenient location."

Cons:

• "I also found it a little expensive for what it was."
• "The price are too expensive regarding the food quality/quantity."
• "Competitors who use BYOB usually charge £1 per drink and that's acceptable, £3 is robbing money from people."
• "Everything is overshadowed by how expensive it is."
• "Over punched themselves by far! Disappointed. EXPENSIVE!"
• "Only critic is price is very high, can be seen as overpriced even."
• "Price wise very expensive for the food quality and quantity."

Cleanliness

Pros:

• "Nice location and the facilities were clean and pleasant."
• "The restaurant was very clean, staff were very friendly and approachable!"
• "They have a prayer room for those who need to pray, and the toilet was clean."

Cons:

• "The place wasn’t really clean I had to ask the waiter to clean the table before sitting down and she still did not clean it properly."
• "Lastly, I noticed that the place in itself is a little dirty (especially toilets and the stairs)."
• "The toilets were also DISGUSTING 🤢!!!!"
• "The cleanliness of the bathroom left something to be desired."
• "Very poor service and unhygienic setting."
• "This restaurant has successfully achieved worst restaurant experience to date."
• "The front section is also annoyingly crowded."