Courtyard by Marriott Edinburgh West Reviews Summary

Location

Pros:

• "It was absolutely stunning location for a relaxed break."
• "Very close to the location I was at for work."
• "This hotel is right next to the university, which has a completely different and refreshing vibe than the rest of Edinburgh!"
• "Transportation to downtown Edinburgh was by bus never waited too long to get picked up."
• "It is situated inside Harriett Watt University campus which is very peaceful and lush green."
• "Hotel is far away from the hustle of the city thus giving a very calm and relaxing vibe."
• "The bus stop is right across the street that takes ya to the city center so don't worry that the hotel is located in the middle of nowhere."
• "Parking was stressful at other hotels in the country, but this hotel is in a college area and has a spread out parking lot, which made parking simpler."

Cons:

• "Menu was a bit restricted for what I could eat."
• "Granted, the public transportation into the main sights for the Old Town are a trek."
• "There's plenty of free parking. Takes about 20min by car to reach city centre."
• "The hotel is located in a beautiful university campus, you can take the buses at the door to the city center, and you can reach Princes Street in half an hour."
• "The rooms were clean and everything was working without issues. The connection to the city is easy with lots of busses and the ride is only about 25 minutes."
• "However, generally speaking, the hotel's hardware facilities are economical, which is a bit far from Marriott's standards."
• "Public transportation is sorely lacking so be prepared to drive or Taxi."
• "The only comment I would have was the trash was not properly cleared as there were remaining trash inside."

Rooms and Amenities

Pros:

• "Our room was the super star - we could look into the trees while taking a shower!!"
• "The room was amazing tidy and very clean, and the bed was comfy."
• "Room was nice clean and spacious."
• "Rooms were standard sizes with comfy bed and good AC."
• "Rooms are clean and OK expect nothing fancy, car parking is adequate and free."
• "Room was spacious and clean, and the king bed is comfy."
• "Rooms are very comfortable and they have a fridge, which I filled up with milk so I could make my own coffees in the morning."
• "Rooms are quite large and clean. Reception staff are really nice and accommodating."

Cons:

• "Toiletries were of good quality. Bathroom doors and half the wall were made of obscure glass, which I've always hated."
• "The furnishings are not that great."
• "The overall hotel condition is good. But the shower water was not strong enough and also the shower head was tied to the wall making the shower difficult and not very enjoyable."
• "Very disappointing things - no glass for tooth brush, non comfortable flush button, weird shower keeper, dust at my pillow, you can’t open the window."
• "The rooms were clean and everything was working without issues. The breakfast was good, but if you want to have options, you should consider going early, because otherwise everything will already be eaten."
• "The shower area was very modern. The dinner selections were ok to select from. Wait staff need some additional training."
• "The rooms are spacious and well appointed and lounge / lobby area looks good but rather uncomfortable seating."
• "Bathroom lock was missing and large gap in glass bathroom door/panel meant you can see someone using the WC."

Staff and Service

Pros:

• "The staff was really helpful, i assume they had a lot of students working there from the next door University but they were all well supervised and trained."
• "Staff were helpful, friendly, and approachable."
• "Spend a two night stay here was a good quiet hotel plenty of parking and relaxing felling when entering."
• "Great breakfast manager who's always here to help you work the coffee maker and supply you with fresh pain au chocolat!"
• "Staff was very friendly and accommodating. Would love to stay there again."
• "Very friendly staff. Great hospitality."
• "Positive: Wonderful staff, working air conditioner, breakfast. The whole experience was great!"
• "The staff were very welcoming and accommodating. The room was a good size with a comfortable King size bed."

Cons:

• "Terrible experience, I will not be staying here again and will not recommend also. Booked this hotel for three nights, as I am travelling with my toddler I expect room cleaning to be on point but my room is not being cleaned - not even once."
• "Bar staff are shocking. Sat outside for 15 minutes with a baby and a dog and nobody came out to serve."
• "Lovely hotel, shame the staff are insanely rude! Honestly, as an ambassador elite, and staying at every Marriott in Edinburgh now, this is certainly the worst one."
• "Unfortunately worst hotel in my journey in UK, I’ve been in this hotel for three days at the beginning was good. Then, no services after that even though they promised to take care of it, such as; Water, towel, bath robe, … and no respond after that."
• "I have been a regular to the Marriott properties, however this place was the worst one for the following reasons. Cleanliness, Service and Value for money. Room carpet has stains, TV not working, Wifi was pathetic - Never connected."
• "The staff were very mediocre, not very helpful. the cost of breakfast rose by £4 overnight which was odd, the man running the breakfast had an attitude problem and offered no explanation for price increase, just a resentful stare."
• "The staff is pretty useless and cannot explain things like this even when asked. My favorite exchange was about the parking (before the busses arrived). Asked, concerned about parking later, why they blocked the spots. The answer "Yes." No really, like a racist sitcom, the hotel staff mostly or entirely doesn't speak any language."
• "Having stayed in many Marriott hotels including those of lesser category, this hotel did not meet the expectation I have come to know. I was uncomfortable and not able to relax in the room, and this is the only Marriott hotel that I have felt like this!"