The Bay Hotel Reviews Summary

Room Quality

Pros:

• "The room was immaculate, incredibly comfortable and had an amazing sea view!"
• "Our room was comfortable, good amenities, including tea and coffee and good quality toiletries in the spacious bathroom."
• "Rooms are lovely (although WiFi is quite slow.......very small complaint but may be useful if you have kids)."
• "The room was spotless and had everything you need for an overnight stay."
• "Room was great, spacious and scenic."
• "Room itself a bit small, but beautifully done and more than made up for by a spacious balcony."
• "Stayed in executive suite with view of firth of forth. Lovely 2 floor room, modern and clean."

Cons:

• "Both lamp shades were damaged and one of the L.E.D. desk lights loose from the wall."
• "We booked and payed for a sea view room only to be placed in a room with 2 big hulking bushes blocking our sea view."
• "Rooms 127/129 to close to function room. 129 has no see view if your 5ft."
• "Booked a delux sea view room and the room I got is not sea view."
• "Paid extra and booked a sea view room...the room was on the ground floor and the view of the sea was obstructed by bushes!"
• "Not a deluxe room when its facing a car park."
• "The room is very dusty, the headboard, table lamps, glasses and cup had dust."

Service Quality

Pros:

• "The service went above and beyond."
• "Staff were excellent and got to say the best hotel I have stayed in."
• "All the staff was so helpful and went above the beyond to help us with our queries."
• "Staff pleasant and breakfast was excellent."
• "Staff were very friendly food/ drink was excellent value."
• "Credit to the management, We found all the staff to be polite and friendly."
• "Staff were best I've experienced in a hotel, friendly, super helpful and really seem to enjoy their role."

Cons:

• "Terrible attitude by the child on staff for the pool."
• "The noise through the night was terrible told the lady at reception and she wasn't pleased."
• "Most staff were rude and I’m pretty sure staff entered the room when we weren’t there without permission."
• "However ‘Janet Murray’ ruined my time spent there, she was extremely unprofessional and very unkind."
• "Some miserable staff. Receptionist on checkout was extremely rude didn't even acknowledge us."
• "Hotel reception staff have no idea what customer service is."
• "the staff were very judging treated poorly by staff was not worth the price at all."

Facilities

Pros:

• "Bay View is well named the views from the balcony is stunning. Very kid friendly with pool, games room, and arcades."
• "The hotels swimming pool scored brownie points from us. Food amazing!"
• "We used the pool, as it is quite children friendly."
• "The added bonus is the spa/pool facilities."
• "Good arcade play area and gym etc."
• "There were plenty of activities to do ranging from arcade games and pool/snooker tables."
• "They provide complimentary breakfast, free parking, and free access to the pool and sauna."

Cons:

• "Only downside was the loud music that came from the nightclub?"
• "The changing facilities could use some TLC."
• "Need the jacuzzi fixed though!!!"
• "pool was cold and felt greasy with small changing room area."
• "Leisure facilities however let the place down. We wanted to play pool and they only had 2 cues for several tables."
• "Chose this hotel for pool but it was too packed with families. Would be great to have an adults only pool."
• "Swimming pool, cleanliness in changing room floor was questionable."

Food Quality

Pros:

• "The food was tasty and it was definitely homemade."
• "Chicken was nice."
• "The restaurant was just amazing, we had 2 breakfast there and a dinner."
• "Steak pie was good, lacked staff in main restaurant, never anyone to ask if anything else required."
• "The soup was piping hot."
• "Breakfast was fantastic too, great ingredients beautifully cooked and amazing service from the nest ever restaurant team!"
• "Food as usual first class and very well served."

Cons:

• "breakfast wasnt nice proper let down."
• "Overpriced and extremely worst room service."
• "Sorry to say that all meals were awful."
• "Food in restaurant poorly presented like from a chipshop."
• "Cheesecake was bought in though not homemade disappointed with dessert."
• "The food was average but the air conditioning came on and everyone was really cold."
• "However the restaurant has consistently bad service."

Views and Location

Pros:

• "Spent an overnight here midweek, very spacious room with fab views."
• "Wonderful views across forth to Edinburgh."
• "Lovely setting for hotel room over looking the beach and water."
• "Beautiful sea views."
• "Views are spectacular."
• "What a view it is!!"
• "Beautiful setting with magnificent views across the Forth."

Cons:

• "We booked and payed for a sea view room only to be placed in a room with 2 big hulking bushes blocking our sea view."
• "Paid extra and booked a sea view room...the room was on the ground floor and the view of the sea was obstructed by bushes!"
• "Booked a delux sea view room and the room I got is not sea view."
• "Rooms 127/129 to close to function room. 129 has no see view if your 5ft."
• "Not a deluxe room when its facing a car park."
• "Didn't realise it was on a busy caravan park."
• "Very disappointed as we were lead to believe we would get a balcony with a view and did not."