New Lanark Mill Hotel Reviews Summary

Accommodation

Pros:

• "Our room was spacious and clean."
• "Rooms were nice, and housekeeping services were good."
• "The room was very comfortable and loved the features of the old mill structure."
• "Our generously sized room had great views to the river."
• "Rooms good size have everything you need, comfortable beds and immaculate."
• "The room was large clean and the pillows were great."
• "The rooms are spacious and there is a lovely view of the cascading river."

Cons:

• "Bed had not been made and looked as if the last occupants had just got out of it."
• "Unfortunately, the mattress was uncomfortable - I was poked in my back by a spring all night."
• "Matress lumpy and uncomfortable as bed was 2 different hight mattresses shoved together."
• "Sheets on bed hadn't seen an iron."
• "Dirty rooms. Mould on windows. Dirty bathroom."
• "Room was cold."
• "No. A/C in Room.. Very hot and stuffy."

Service

Pros:

• "Lovely staff but understaffed."
• "Staff are friendly and helpful, couldn't ask for more."
• "Friendly helpfull polite and attentive staff."
• "The young gentleman who dealt with us was so professional and nothing was a bother."
• "The staff couldn't have been more helpful."
• "The staff were so friendly and helpful."
• "All staff were helpful and so friendly nothing was too much trouble."

Cons:

• "Went to a wedding there a few week's ago too much waiting around hardly any seating."
• "Bar service was slow, but maybe due to a wedding."
• "Senior management left young inexperienced staff to falter."
• "Apon arrival had to wait to check in as a member of staff walked past twice without acknowledgement."
• "Customer service NON existent."
• "We waited in reception for nearly 20 mins unacknowledged and with no bell to attract attention."
• "Very poor management, zero customer service."

Facilities

Pros:

• "Love the spa."
• "Great setting, ageing hotel."
• "Well appointed rooms."
• "Large, comfortable rooms, which appear to have been recently refurbished."
• "The waterhouse was very spacious across two floors and had everything from TV and DVD player to washing machine and microwave."
• "The facilities were nice and relaxing."
• "Lovely leisure facilities including pool, sauna and steam room."

Cons:

• "Wifi reception and Mobile Phone reception very poor."
• "Changing facilities for spa and particularly showers are only just adequate."
• "Massage was awful, pool was freezing, keys were left in an open lock box and unattended."
• "Spa facilities where very poor, arrived at the spa reception no knowledge of our booking, very lack lustre."
• "No air conditioning, so windows needed to be open, making the noise worse."
• "The lack of a hot jacuzzi was a shame."
• "Swimming pool which was unfortunately not in use as boiler had broken."

Food & Dining

Pros:

• "Food: both breakfast and dinner excellent quality and large portions."
• "Evening meal was beautiful and the staff were brilliant."
• "The food was delicious with an excellent choice at both dinner and breakfast."
• "Food amazing and service can't be faulted."
• "The meal in the hotel at night was really nice and breakfast was good the day after too."
• "The food was also amazing, portion sizes weren't too much."
• "The food in the restaurant was first class."