Cornhill Castle Hotel Reviews Summary

Service & Staff

Pros:

• "Many many thanks to manager Thomas and all staff. Excellent service provided."
• "Just finished our stay staf was very attentive nothing to much trouble good service and polite."
• "The staff has been amazing and very helpful."
• "The service and staff were amazing."
• "The staff are so helpful and friendly and honestly can't do enough for you."
• "Staff were attentive, friendly and very efficient."
• "The staff provided exceptional service though out the day."

Cons:

• "There was not enough food for everyone, coffee quickly ran out."
• "Children’s meal came 15 minutes after adults despite being asked twice about there food very disappointing."
• "Very, very very long wait on food, staff didn't approach us to let us know, apologise or anything."
• "Service at breakfast leaves a lot to be desired. Very slow and decidedly average food."
• "Unfortunately the service in the restaurant was extremely slow - almost an hour between courses!"
• "25-30 minutes went past and I actually had to get up myself to request to be seen."
• "The service is slow and inattentive."

Accommodation & Facilities

Pros:

• "The room was best ever."
• "The honeymoon suite is incredible."
• "Newly built lodges in the grounds add a really nice option to guest accommodation."
• "Rooms big and clean."
• "The lodges are gorgeous and so comfortable."
• "The honeymoon suite is spread over 3 floors and is very lush."
• "The hotel room was immaculate & so cosy."

Cons:

• "Only problem was the weather made the hotel very cold even although had heating on."
• "There isn't enough room to swing a cat."
• "Our left over wedding cake was binned without consultation."
• "I could not sleep because of the amount of spiders in the antler chandler."
• "The vegan options are limited and basic."
• "Children’s meal came 15 minutes after adults despite being asked twice about there food very disappointing."
• "The view from our room looked over a skip and there were crates of laundry everywhere."

Food & Dining

Pros:

• "Christmas day dinner in the ballroom service of 120 people well organized and the food was very good."
• "The food really redeemed the experience and made it worth the journey."
• "Afternoon tea was lavish with delicious quiche and sausage rolls and scones."
• "The food was excellent especially the gut busting breakfast."
• "The food here was actually outstanding."
• "Food was great and generous."
• "The Food was outstanding in the restaurant."

Cons:

• "There was not enough food for everyone, coffee quickly ran out."
• "Kids starter was melon and strawberrys which tasted of raw sausage due to food prep/storage."
• "My partner's meat dish was bland and overcooked."
• "Ordered soup which was cold Main meal barely warm."
• "They started running out of certain drinks and also ran out of lemonade."
• "However the main course burgers were less than mediocre...in our opinion McDonalds could provide better."
• "The breakfast in the morning was an absolute shambles."