"Our AC was not working and though they tried to fix it it still was way too hot."
"Hotel staffs are not helpful at all and they seem to be very rude."
"The reception staff were rude and unhelpful."
"The waitress clearly had an attitude problem and whilst it was busy which was stressful she didn't bother to take our food order for over 30 minutes."
"Service very slow, took over an hour any time we ordered our complimentary champagne to our room and wasn't cold."
"Went in for a couple of drinks, we waited over 25 minutes and still nothing arrived. Absolutely appalling service."
Room Quality
Pros:
"The rooms were spoiled because they were so dark."
"Our room was very clean with a comfortable bed and everything you needed."
"Loved the room. Wasn't huge, but not cramped as well."
"Always clean and a nice room."
"The room was beautiful. The exposed brick was very charming."
"Room was very clean, bed comfortable, bathroom clean and again room is very well decorated and stylish."
"The room was luxurious and beautifully decorated."
Cons:
"The rooms quality are a bit run down."
"The room is ok but doesn't meet the expectations that I have for Dakota."
"The room was a disappointment as I booked a king executive room which turns out to be a small room with a double bed."
"The bottle of conditioner, shampoo, and body soap in the room were very dirty."
"There also wasn't a convenient location to plug the hairdryer."
"The rooms are dark and with poor lighting if you are a makeup/getting ready girlie."
"The room, a bit dusty, was nice decorated but in really low light."
Location & Accessibility
Pros:
"Great location; short drive into Edinburgh or to the airport."
"The hotel located in a beautiful little town, easy to locate."
"Nice quiet neighborhood and not far from the Queensferry waterfront."
"Also great location at the end of the Fourth Road Bridge, great views, and a short walk into South Queensferry."
"The hotel was conveniently located near the airport, had friendly staff and great facilities."
"The hotel is situated in Queensferry which was the perfect location as we could enjoy the small village of South Queensferry and the Forth Boat trip."
Cons:
"There's not much around in terms of the location."
"The hotel is located in the south of Queensferry, 20 minutes walk into town, there are few pubs and restaurants."
"Not too far from the airport and just outside the centre of South Queensferry which is a lovely little place to visit."
"Not sure we liked being so far out of Edinburgh though so not sure we would have chosen to stay there ourselves."
"The hotel location isn’t amazing if you want to go into Edinburgh."
"It’s about a 45$ ride to Edinburgh if you want to visit each way."
"We found the hotel too dark and dimly lit."
Food & Dining
Pros:
"The restaurant is also noteworthy: Everything (ambience, choice of food, cuisine) is excellent."
"The restaurant service was absolutely fantastic and I couldn’t complain about anything."
"The continental breakfast had really great options and the Scottish Breakfast had plenty of food and was good as well."
"Breakfast was delicious."
"Food was excellent as always and recommend trying the seafood curry."
"The food served in the restaurant was soooo good."
"The restaurant was nice as well: large choice and very good starters and mains."
Cons:
"The other person's breakfast was not correct and poorly cooked."
"The food was overpriced for what it was I would say."
"The grill mostly served fish and steak/beef dishes and didn’t provide much of a choice for us."
"While the fillet steak and my cheese sauce were fabulous, the skinny fries and mushrooms were extremely disappointing."
"The dinner was very tasty but overpriced."
"The food though is overpriced and minimal."
"My chips were cold. My husband's breaded chicken (Ceasar salad) was soggy and quite bland."