Address: Fife Leisure Park, Whimbrel Pl, Dunfermline KY11 8EX, United Kingdom
Phone: +441383724069
Rating: 4.0
based on 161 reviews.
Food Quality
Pros:
"Absolutely phenomenal burgers."
"Best way to recover after a hard run - Bacon Super Double with Smash Sweet Potato fries. Tasty, fresh juicy burger bursting with flavour."
"My wife loved her chicken burger and commented it was way better than KFC."
"Burgers were fresh and tasty, and some unusual (but good) choices on the menu."
"Food is always good and hot - can't quibble with that."
"The burger was a good size and tasty, although mine did seem a bit dry and could have done with some more sauce."
"Both the grilled and crispy chicken was moist and tasted delicious."
"Smash Burgers are ridiculously good! Had the Bacon Super Double burger - brilliant burger."
Cons:
"Tonight the food was cold."
"Very greasy tasteless over cooked burgers, Definitely not worth the £65 for three burgers, chips and drinks."
"The fries were warm and obviously had sat for a while, the burger was bland."
"Chicken burger was good, however the beef burger was served to us raw in the middle."
"The sweet potato fries were dripping with oil and clearly not drained properly before being dished up."
"The burger was mediocre and overpriced."
"Waited ages for take out and the burger was full of grease, actually felt really sick after it."
"I had to return my chicken burger to the kitchen as it tasted off."
Service Experience
Pros:
"Staff were amazing, helpful, friendly and welcoming. Restaurant was super clean and tidy."
"The servers were polite, prompt, and well presented, even checking up during the meal."
"Was staying at the Premier Inn so decided to try Smashburger was not disappointed the service was really good and friendly."
"Excellent service and signposting when it came to new cleaning and tracking measures."
"Second time I have been and the service is second to none. Staff are extremely polite."
"Such an amazing place to eat and to get a great burger. Service was amazing and was well attended too."
"Ordered through Deliveroo but the first driver stole my food, the restaurant phoned me to explain this and that they were redoing my order."
"I love this place, we go often, they have the best gluten free bun I've ever had and the food is so fresh and tasty."
Cons:
"Tonight the staff were more interested in each other then the few customers they had."
"What is actually going on in your restaurant? Why can you not fulfil an order?"
"She informed us how to order and that both of the self service machines were broken."
"Not impressed with the service. Place was quiet but waited 10 minutes for a table because the waitress was talking to her colleagues."
"Honestly the worst customer service I have ever had."
"My partner and I had a burger each and two large chips to share which was £37 which I wouldn’t mind except not only did we get ignored."
"The young girls working here made us feel very unwelcome all giggling and saying things acting like immature school kids."
"Decent food but a little confused by our last visit we ( family of 4 all adults) were asked to stay in our booth and order by phone to reduce movement in the restaurant."
Pricing and Value
Pros:
"It's a bit on the pricey side but not off the scale -- it's better quality than McDonalds & friends, so it costs more."
"In my opinion your food is unrivalled. I hope you show your staff including the chef's this review. Keep up the good work."
"Simple yet very satisfying, more than just a fancy version of other Fast Food and Burger restaurants."
"2 burgers, 1 rosemary fries and 2 drinks set me back around £30, so more than reasonable."
Cons:
"For £45 for 2 burgers, chips and drinks it needs to be much better than this."
"No glass was offered, no ice etc. With a machine, I can understand the price, but for a bottle without any of the extras, charging almost £3 is purely profit driven taken to the next level."
"Over £5 for a large fries !!!!! £3.50 for a drink .... Spent over £20 for 1 meal and you could get way better for cheaper elsewhere."
"For the price of a burger without chips and a drink, it's on average £11. It's not a restaurant it's fast food."
"Very expensive for what it is. People saying it's the best they've ever had really need to go and try even a half decent burger place: it'd be better and cheaper than here."
"The low quality does not match the high prices; pretty expensive for what it is."
"Food was alright quite expensive for what is pretty much fast food over hyped if I’m honest although it is nice customer service is fantastic."
"Lovely food but far too expensive with all the Add Ons.!! Everything is a chargeable add on."
Ambiance and Cleanliness
Pros:
"Was staying at the Premier Inn so decided to try Smashburger was not disappointed the service was really good and friendly 👌 the food didn't take long."
"Restaurant was super clean and tidy, and the toilets were nice and clean too."
"Place was clean and tidy as was the toilets, but no toilet roll in the stall."
"There was plenty of seating available during our visit."
"We were greeted at the door by a server and taken to a table."
"Nice looking place, service ok nothing spectacular."
"Nice semi-upmarket burger chain with mild retro-diner decor that for once isn't annoying."
"The place is so considerate! I asked for my salad to be without a few things, and they were concerned I was having too little of a meal."
Cons:
"I have a crazy idea, how about, when I order food from you, it arrives, is not stone cold or has all the items I ordered?"
"Came here for the first time today only to receive a hair in my burger."
"Was told to wait outside for a table as there weren't any available. So decided to get takeaway because it was freezing cold outside."
"Found a tooth in my burger could not believe it on the process of this I nearly broke my own tooth."
"Can't really hear what servers are saying in a mask, behind a plastic screen along with kitchen noise."
"Originally went in on a whim as was in the mood for a burger and the McDonald's queue was backed out onto the junction."
"We ordered online for pickup... We still ended up waiting 20 minutes outside until our food was ready."
"Why oh why oh why can your kids not go with their friends for a burger."