Biketrax Reviews Summary

Service Quality

Pros:

• "They fixed my tourer perfectly."
• "Mackenzie listed and fixed everything on my mental list too! very honest and great work."
• "Faultless experience, thanks everyone."
• "Definitely recommend these guys and will come back for future services."
• "Super friendly staff, flexible and helpful!"
• "Overall extremely helpful and professional!"
• "Very attentive and make every effort to make your bike purchasing or hiring experience a great one."

Cons:

• "I'm afraid I had a very poor experience overall with Biketrax."
• "Literally not even sure if they did half of the repairs, noticed very little difference."
• "Service ok, but although one of four bicycle was cancelled and booking was altered by biketrax before pick up of the bicycles, all four bicycles are charged. Unbelievable!"
• "Biketrax missed many things and seem not to have the holistic knowledge of proper bike maintenance."
• "The front wheel was only tightened hand tight and almost fell off after 2 weeks of light short riding."
• "They returned me my bike in worse condition than when I left it."
• "Got my bike in worst condition than before. My rear tyre exploded because they put too much pressure inside and my breaks don't work."

Pricing and Value

Pros:

• "All 3 bikes were tempting, all excellent at their different price points, and not a million miles off internet prices."
• "Highly recommend this independent shop!"
• "Pricing fair, service outstanding."
• "Great value from an independent bike store."
• "Price was very reasonable too!"
• "Amazing for £10!"
• "Bike was ace and the rental price seemed fair for the bike we hired."

Cons:

• "All I wanted was my tyres changed and I ended up getting a bill for £100!"
• "Over priced went in to get a rim rebuild quoted me £133 even though I’d already brought the rim."
• "Be warned! Unless you are wealthy don't bring your bike here!"
• "Then offered to charge me £26 for 2 meters of rim tape."
• "They stay with my bike for 3 days and after they said to me that cost 100£ to fix it when others places charged 30£ for the same thing."
• "Had a puncture on one tire. They recommended to change the whole tire instead of doing a repair. Adding some unsolicited repairs (like replacing the break wire on the crossbar), the bill amounted to £80."
• "Primarily because of the cost of service, little transparency, and the lack of control over what you can/can't accept within the service."

Customer Experience

Pros:

• "Super friendly people that really cared about my trip around Scotland!"
• "Staff really helpful, paperwork processed efficiently."
• "Most friendly, patient, accommodating and true experts in their field."
• "Friendly helpful and efficient."
• "They are very helpful and answer any questions."
• "I am very impressed by the warm friendly atmosphere when you first walk in."
• "The staff are amazing and always go above and beyond to make sure your bike is just right for you."

Cons:

• "If you have a canyon bicycle don't go to this place."
• "Be warned! Unless you are wealthy don't bring your bike here!"
• "It's not very polite to call a customer 'petty'."
• "They shown elitism and terrible manners and 'talking down'..."
• "Rude, patronising, and unfriendly."
• "Not once have I visited this shop and been able to get the service, part or even tool I was looking for."
• "Staff are knowledgeable and friendly but they do seem to be hot and miss at times depending on who you get."

Product and Stock

Pros:

• "The Genesis bike was ideal for touring, a heavy-duty vehicle that carried the big load effortlessly."
• "All 3 bikes were tempting, all excellent at their different price points, and not a million miles off internet prices."
• "Staff is happy to order items they don't stock and they will be honest about products."
• "I'd been in to browse and felt the shop inspired confidence, with a nice range of bikes for sale."
• "We have bought our last four bikes there and used the workshop so can speak from experience."
• "Just bought a Merida Ride lite 88 via cyclescheme (both of which I can also recommend)."
• "They have more bike options and sizes than on the website, so contact them."

Cons:

• "I took my bike in for a service under the Scotland Cycle Repair Scheme. Having had it assessed, I was quoted £525 worth of repairs (on a bike that cost less than half of that) which I simply could not afford."
• "Brought my old Raleigh mountain bike to them for a service which ended up costing £90... It seemed at the time that they were much more interested in trying to sell me a new bike than fix my existing one."
• "Maybe good at renting bikes but wouldn’t consider them for servicing just trying to rip people off."
• "Girlfriend also bought a bike there, a new model of Pashley (about £700 with accessories) which they were unfamiliar with. Gears had issues from the start, on the third time she brought it to them for resolution they charged her despite them being aware that they hadn't resolved the problem from purchase."
• "The website is pants and the bike hire process a little complex involving deposits and signing online forms."
• "I may add that tire valve broke two months after I bought the new tire. Thus you don't get extra quality for the extra price."
• "Not once have I visited this shop and been able to get the service, part or even tool I was looking for."