Aston's Access Auto Locksmiths Ltd Reviews Summary

Responsiveness and Efficiency

Pros:

• "They responded promptly and I was booked in straight away at a convenient time."
• "Great efficient company. Highly recommend."
• "Perfect service, can't fault them, fast and friendly."
• "Was able to book an appointment via WhatsApp, super easy."
• "Called this morning and they Ian was with me within a couple of hours!! It was quick."
• "Lost my car key.. Called them at 10am on a Saturday morning and Ian arrived within an hour."
• "I was really impressed with the fast, efficient and friendly service offered."
• "Very pleased with the service received and how friendly the staff are, right from when my call was first answered."

Cons:

• "Called in the morning, he was with me in a couple of hours made me a new key and fob in 10 minutes. Cracking job."
• "A different locksmith told us to expect them within an hour - called 2 hours later for them to tell me they would call me back."
• "Decided to use Astons due to solid reviews. Needed a new fob for BMW 1 series gave them registration of the car and price quoted was very reasonable guy arrived to programme and cut the key but informed me that the key fob he had was incorrect."
• "The job could be done was organised very quickly. The new key and programming was quick and efficient."

Professionalism and Courtesy

Pros:

• "Ian was polite, pleasant, friendly and very efficient in carrying out his task."
• "Ian was friendly, helpful and professional as he sorted out a car key replacement for me."
• "Chris was very friendly and helpful, sourcing a genuine key for me straight away."
• "Ian was very friendly and professional and had my new key working in very little time at all."
• "Scott was fantastic talked me through the whole process giving me peace of mind."
• "Ian was very polite and efficient, completed the job within the time frame specified."
• "Chris was pleasant and understanding over the phone."
• "Ian provided a first class service for my Saab 9-5."

Cons:

• "A different locksmith told us to expect them within an hour - called 2 hours later for them to tell me they would call me back after asking the locksmith when they would arrive."
• "Decided to use Astons due to solid reviews. Needed a new fob for BMW 1 series gave them registration of the car and price quoted was very reasonable guy arrived to programme and cut the key but informed me that the key fob he had was incorrect as he thought it was a 2008 car but in fact it was 2016."
• "Chris came to cut a new key for my audi and provided brilliant service. They quoted really reasonable price and were available to come to me the day after I contacted them."
• "Great service in fixing my Nissan Qashqai stuck key issue, Came out within a few hours fixed the offending part and replaced the two key blades that were damaged."

Cost and Value

Pros:

• "I shopped around and Aston’s was the best price."
• "The cost of the replacement key was also so much cheaper than the Hyundai garage quoted."
• "I was quoted £4729 from Lexus to replace my key fob. I contacted this company and paid only 1/5th of Lexus's quote."
• "Everything working straight away and at about a third of the cost the dealership were quoting."
• "Great value for a great service, would definitely recommend this company."
• "I was advised by my local Ford dealership that they would not be able to look at replacing my key until a later date and that I would have to leave my car with them for a full day! Ian completed the work at my home address and at a cheaper cost."
• "Very pleased with the service received. The pricing is extremely competitive."
• "The price was exactly as quoted and all done in 20 minutes. No fuss at all. Highly recommended and absolutely would use Aston's Access again as needed."

Cons:

• "I was quoted £4729 from Lexus to replace my key fob. I contacted this company and was initially skeptical."
• "Bottom line they wanted an extra £100 after quoting me the original price."
• "It is an older car I needed a spare key and they were punctual, professional and courteous."
• "Decided to use Astons due to solid reviews. Needed a new fob for BMW 1 series gave them registration of the car and price quoted was very reasonable guy arrived to programme and cut the key but informed me that the key fob he had was incorrect as he thought it was a 2008 car but in fact it was 2016."