CeX Reviews Summary

Customer Service

Pros:

• "Staff are very friendly and always answer any questions I have."
• "Friendly staff as well."
• "Great customer service they know their stuff got what I was asking for sold my phone for a good price."
• "Very good staff."
• "Staff are friendly and very helpful."
• "Guys working there very very nice."
• "Staff extremely helpful and polite."

Cons:

• "Their customer service is rubbish they tried to make me feel like it was my fault I had to return two broken consoles that they had sold me."
• "Will definitely not be going to this store again when I'm next in Edinburgh very disappointed as there is ways and means of speaking to people."
• "Terrible customer service, was told a 512gb doesn't fit in a Nintendo Switch."
• "Incredibly horrible customer service."
• "Sales assistant rudely told me that it was not okay and did not offer any help what so ever."
• "Absolutely shocking customer service and staff look like their souls have been ripped out of their body."
• "Really disappointed with the customer service. I travelled an hour to get a quote for how much my phone could be bought for, only to be told the screen can’t be checked right now."

Store Experience

Pros:

• "Offering 2 years guarantee on everything makes it much better than other second hand shops."
• "Interesting titles and even some rare finds."
• "Happy customer highly advise this store."
• "The staff in this store where absolutely amazing."
• "It has a really big variety of games and consoles. Many parts that you might need for your retro consoles and really good prices both in New games and used ones."
• "Great care taken around restrictions, friendly helpful staff who chat about what you've traded in and what you enjoyed."
• "You can become a member and earn points to get you free games or money off."

Cons:

• "I didn't argue with the member of staff because I don't care to make their day difficult, but their system is really appalling and they need to sort it out ASAP."
• "Second hand kit being sold for more than the price of new."
• "It was frustrating that I had to visit twice to be able to process the order."
• "Not recommend if you are looking to sell your gadgets."
• "Ripped off a decent device for a faulty one…"
• "They definitely undersell you. You can sell something to them for a quarter of what they're going to resell it for and I think that's not great."
• "Prices ridiculous and try and get a card for selling if you don't have photo I'd is a disgrace, plus they keep you waiting while they decide to serve you ...."

Product Quality

Pros:

• "Picked up a second hand Nexus 9 tablet here for a great price - the 2 year warranty is very reassuring."
• "I Bought a amazone firestick few days back from the rose street store it was amazing i mean grade B products are maintained to higher standards."
• "The best place for movies games and hardware! Huge selection with some titles as low as 25p!!"
• "Good selection of second hand electronic​s sold by friendly staff."
• "Lovely little store, staff are super helpful."
• "Fast and easy process selling my old tech and got the price expected too."
• "2yr warrantee for electronic equipment!"

Cons:

• "This poor rating comes from a history of buying faulty products."
• "DO NOT try to trade in your phone here!"
• "The prices are a tad on the high side for second hand items tbh and for some reason the second hand games are more expensive than they are brand new :/"
• "I was sold a defective product."
• "I went into this shop bought a DVD only £1.50 Oliver brought it home put it on and it kept on pausing so did not play I had a look at it and it was covered in scratches."
• "Bought a HDD from here, it didn't come in an anti static bag and was just placed in a normal bag, the drive makes a clicking noise when I connected it to my computer and is very loud, it does work but does not seem stable."
• "Avoid buying a second hand electronic item from here as it won't be checked properly and the warranty will be worthless."

Staff Interaction

Pros:

• "The staff is awesome."
• "Staff were helpful."
• "Great customer service they know their stuff got what I was asking for sold my phone for a good price.better than most shops go with cex if you want great value."
• "Very helpful staff."
• "Excellent customer service, very good value for money, always worth looking in to see what is in store, staff very helpful and knowledgeable about their products."
• "Staff are all very friendly and helpful."
• "The staff are friendly and very helpful."

Cons:

• "I have been there today and I had such a horrible experience."
• "Shop a bit run down and rude and unhelpful staff on two occasions."
• "There is a guy with red hair that seems does not how do his job properly and speak with a very slow and low tone voice that make him hardly understandable."
• "Some staff were apologetic but they didn't seem too troubled about all the faulty phones or my inconvenience."
• "Very bad attitude of personnel who refused to answer a simple yes or no question whether there was someone to help with intconnection cables."
• "Deals are good but staff are too chatty and inattentive."
• "poor customer service. guy working there looked stoned and was really struggling to get stuff done."