Source Electronics Reviews Summary

Speed and Efficiency

Pros:

• "Came in with a smashed Huawei P9 screen which was speedily fixed."
• "They offered to just replace the port for the cost of the part (under £30) and it only took half an hour."
• "I got my phone fixed in 30 minutes for a very reasonable price."
• "They fixed the problem within 30 minutes and were cheaper than their competitor and what I had seen online."
• "Said they would replace the LCD screen for 35 quid in 1.5 hours. And they did."
• "Brought in two slightly older phones for repairs and they had original OEM parts in stock and repairs were done in one hour."
• "They changed the screen and battery within 30 minutes."

Cons:

• "Since I had my phone screen repaired at the store it's been super glitchy."
• "After a few weeks, the replaced parts are all broken, leaving my phone less usable than when I brought it in."
• "I used the phone for about 3 weeks but found the battery to be very bad (lasting only about half as long as my previous 1.5 year old battery)."
• "Unfortunately my phone developed a battery fault after the repair but when I took it in again the guys in the shop looked at it quickly, admitted responsibility and replaced my battery as quick as they could with no extra cost."
• "Needed a screen replaced on an older tablet (Sony Xperia Z2) which required the part being ordered before replacement."
• "After the bigger problem was fixed I had a charging issue and they replaced my faulty battery for free."
• "They damaged it! (And stole the working items!!!!!!)"

Customer Service

Pros:

• "These guys are honest and awesome !!"
• "Very knowledgeable and helpful staff! Always happy to help."
• "Super friendly staff, very quick to process any repairs and very chatty."
• "Reliable family business. Humble professionals."
• "The Staff were really friendly, professional and helpful."
• "The family who run it could not be more helpful, knowledgeable, friendly and supportive."
• "The guys in this store go above and beyond, very knowledgeable, professional and friendly."

Cons:

• "Go elsewhere!"
• "I would never come back, and hope I had not ever come."
• "But as soon as something goes wrong they will be lying left and right to get out of the responsibility and avoid any additional work."
• "The technicians attitudes towards me was terrible and very unprofessional!"
• "The men were very unwilling to listen and rude they told me to go to trading standards."
• "Don't get in the old mans way here, he's a rude and unpleasant person."
• "My experience with source electronics was absolutely appalling!"

Price and Value

Pros:

• "Great price, great service."
• "The cost was not only reasonable, but about half of what I expected."
• "Their repair service is excellent!"
• "Cheapest quote, they had the part in stock and offered a same day service."
• "Amazing service - purchased a stacking washer dryer set."
• "They only charged an hours labour to repair it."
• "Prices were better than the competition as well."