McDonald's Reviews Summary

Service

Pros:

• "Toms was really nice and very polite, great service from him..."
• "The drive through even gets my order right which is a bonus..."
• "So unbelievably impressed with the staff here this morning... The lady kindly asked how many I wanted, counted them out and gave them free of charge."
• "The staff are usually apologetic when getting the order wrong and give me the correct one after."
• "Staff helpful to bring your order to the car bay."
• "Your standard McDonald's, can get busy at times, 2 drive through speakers so drive through queue goes quite quick. It is always clean and staff are helpful."
• "The staff were pleasant and helpful, by the way they treated us they must have took pity on us, mumbling wrecks at the counter."

Cons:

• "Drive through. Had to wait a while before someone was able to take our order despite no one else being in the drive thru queue at all."
• "As i walked in I was automatically stereotyped and was treated with no respect even though me and my friends were purchasing meals."
• "They never get the order right, and always forget items."
• "Staff refused to make it right and were very unhelpful."
• "Arrived for click and collect and items missing."
• "Drive thru is slow and I consistently receive the wrong order."
• "Absolutely disgusting attitude from the staff over the microphone pure rude."

Food Quality

Pros:

• "Food was piping hot though."
• "Chilli chicken wrap meal. Spot on, chips were piping hot and well cooked, wrap was lovely."
• "The chops were hot and nicely salted. The big Mac had plenty of sauce and the service was fast."
• "Love coming here early morning grabbing a simple coffee no fuss, no one asking me for extra flavours or other garbage."
• "Speedy service, good coffee and the apple pies that never disappoint!"
• "The Happy Meals and Wrap of the Days are yummy."
• "You cannot go wrong with chicken selects, and the sweet chilli dip that comes with is the bomb!"

Cons:

• "Food was thrown into the bag, with the burger box not closed, so was picking food out the bottom of the bag."
• "The food should actually be hot when served, the burgers should be put together and not falling apart before you even unwrap them."
• "Food was cold had to take it back once."
• "Then when I got home, the wrap I ordered had barely anything in it. Half a lettuce leaf, 2 small ends of the cucumber, and the chicken. Ridiculous."
• "Always a low quality delivery."
• "Wasted near on £30.00 on some of the worst food offered for human consumption."
• "Fries soggy limp things that were under cooked."

Cleanliness & Atmosphere

Pros:

• "Nice atmosphere, clean and attractive place to eat, has 'zones' that provide a little privacy when you're eating."
• "Can't grumble. It's a clean and slick McDs."
• "A great easy place to use especially now that they have the self service palates which are all very self explanatory. Clean as always in any Maccys."

Cons:

• "Pleased I needed the toilet before ordering as it helped me quickly decide not to eat anything from the kitchen - the place was disgusting."
• "The restaurant is located in very populated area very close to warehouses and motorway so you might see a lot of people there... restrooms need some work."
• "Really poor being told of by young man on the door for entering the premises then shouted at by another member of staff."
• "The place was dirty and the toilets a plane wreck with added graffiti for effect."
• "Usual McDonald's. Could be a bit better though. The floor inside was really slippery as it seems it was cleaned with only water."

Convenience & Technology

Pros:

• "It has recently had a renovation and it is fantastic automated order systems and iPads in the desks to keep the children entertained."
• "Now extra-convenient with the usual order and pay by app and new park and wait in the car for the food to arrive."
• "Self-serve machine available for ketchup was broken."

Cons:

• "Touch screen a bit gimmicky & difficult if trying to order off menu."
• "Only down side is last minute rush for breakfasts."
• "Can choose from collecting food or ordering to a zone, also has the option of ordering from a screen so there's no anxiety."
• "It has ordering on screens as well so you can have you food brought to the table."
• "Nice layout though, touch screen a bit gimmicky."