Pizza Hut Reviews Summary

Service

Pros:

• "Service yesterday 19/10/23 was super! Gentleman and Lady on duty were so polite and friendly offering great Customer Service."
• "The waiter Matthew was lovely from the Romford branch, he's customer service and hospitality skills were amazing to say the least, he really made our experience an enjoyable one."
• "The staff was friendly and attentive, and they made me feel right at home."
• "Honestly one of the best experiences I have had from any restaurants! Firstly, the attention paid towards my dietary requirements was first class."
• "Great service tonight from all the waitresses and waiters. Really happy friendly staff."
• "Mathew, who took my reservation on the phone to book the table, he was very pleasant."
• "Service was good and staff helpful. Food was good and served quickly."

Cons:

• "Came here for my little brothers 10th birthday and we were severely disappointed."
• "You don't get any service. Just told where to sit and use the app."
• "Food was under cooked, waiters was to busy socialising, eat pizza and staying behind to take the left overs."
• "Absolutely appalling service."
• "Extremely extremely extremely slow service."
• "Very poor service, will never go in there, such a waste of time, and rude people working in there."
• "Terrible customer service and pizza's were soaking in oil."

Cleanliness

Pros:

• "The staff have always been great, and the tables were clean."
• "The salad bar was well stocked as well as other things."

Cons:

• "It just made the restaurant look untidy and grubby."
• "The floors are disgusting and have crumbs and left over food on the floor."
• "I don't usually write reviews but this was by far the worst pizza hut restaurant that I have ever been, dirty restaurant, the salad section was half empty and dirty."
• "The place was a mess, They obviously were understaffed."
• "it stank of cats pee and as if a tom cat had been spraying and there was no hand soap."
• "One visit reminded me why I'd not been to a pizza hut for over 10 years. Everything. Floor- filthy. Tables- filthy. Chairs- filthy. Plates- filthy. Cutlery- you guessed it. Filthy."
• "Salad bar empty and dirty, not cleaned or refilled."

Food Quality

Pros:

• "Had the lunchtime buffet. All stocked well and tasted good."
• "The food was exactly as expected."
• "I love my salads and pizza, this place no matter what one is always awesome."
• "The food was delivered fresh hot and tasty."
• "The food was great too!"
• "Food was excellent."
• "The buffet was excellent value & 3/4 vegi pizzas all the time as well."

Cons:

• "Paid for J2O got lemonade."
• "chocolate sauce empty asked the manager for new one he said there is none."
• "Food was under cooked, waiters was to busy socialising, eat pizza and staying behind to take the left overs."
• "The pizza itself was tasteless no flavour. Pizza hut used to be so good flavourful but no more."
• "The pizza then came out dry."
• "INSECTS, HAIR in my pizza and the insect was alive and crawling around the pizza."
• "Food not as good as it used to be, lower quality ingredients used and it shows."

Ordering System

Pros:

• "You have to order yourself on your phone, which sometimes is easy and sometimes is a nightmare."
• "The set up since reopening after lockdown was good."

Cons:

• "You have to order yourself on your phone, which sometimes is easy and sometimes is a nightmare."
• "You don't get any service. Just told where to sit and use the app."
• "Everything is done by smartphones, which is time-consuming. And restaurant has gone cashless."
• "Hated all the order online stuff puts me off going, minimal staff not taking any notice of anyone!"
• "Been sitting at the restaurant for past 20 mins been told by staff they r extremely busy where I can see mostly tables empty in the restaurant.....staff is very dry, telling me n my partner to wait until they can make time to take our order!!"
• "This is the first time I went to this PH branch, the service is very slow, no staff to see to you. They all appeared busy, took us very long to wait for staff to come."
• "Waited over thirty minutes to be seated."

Value for Money

Pros:

• "The buffet is good value at about £10 per head for all the salad, pizza, pasta and fizzy drink you can eat and drink."
• "It's definitely a great place for families and affordable especially the all you can eat pizza buffet from 11am-3pm."
• "Buffet a good price at £7.50."

Cons:

• "A refill glass of coke cost £2.95."
• "Six chicken pieces for £6.00 (£5.50) so one pound for one of these very small chicken bits."
• "Buffet menu: BORING choices, bland, overpriced, £10 with no drink."
• "Spent £40 for a lukewarm pizza, came out all SOGGY and OILY."
• "Prices too high compared to the quality of food."
• "Very rude manager!"
• "Just your bog standard Pizza Hut with no frills and very expensive."