Address: N Strand St, Stranraer, DG9 7RB, United Kingdom
Phone: +441776889727
Rating: 4.1
based on 165 reviews.
Service
Pros:
"The staff were friendly and efficient with tables being cleared and reset, food delivered and still having time for a quick customer interaction."
"Staff were fantastic tonight couldn't help more food also very good."
"Friendly staff, excellent service."
"The service was brilliant, staff were very friendly."
"Staff every friendly and the covid app is amazing and easy to use."
"The staff are excellent and had a word for everyone."
"Staff very helpful and friendly."
Cons:
"If your going to allocate 1 hour 30 mins to a table booking (due to covid-19) you need to make sure your staff can achieve this."
"Arrived at 11-30 ordered food it came about 1."
"Very short staffed, consequently we waited 55minutes to be served and that was after we asked where our meal was!"
"The waitress was very rude and not helpful."
"Waited another 15 minutes to have our table cleared and again asked where our dessert was!!!"
"The last query the barmaid said they were busy although it was quite empty and we still never got served."
"Waited for 45 minutes and made staff aware we were there multiple times... we still never got served. In the end we had to leave without being served."
Cleanliness
Pros:
"You can sit outside also, the place was very clean service with a smile."
"Custom House was very clean and tidy."
Cons:
"Poor. Dirty table. Dirty chairs."
"Certainly not the cleanest pub I've drank in."
"Three attempts to serve a drink in a clean glass failed. Filthy glasses."
"nice food served very quickly... but it needs refurbishment desperately, the bench seats are badly ripped, the carpet is pretty sticky and, worn overall just looks tatty."
"The building needs huge investment smells of mould."
"The disabled toilet was a disgrace the floor was flooded."
"Sat at dirty table during pandemic which nobody cleaned after asking twice."
Food Quality
Pros:
"Nice decor. Great food."
"Food standard was good, but not all items were on plate as describe on menu ie. no horse radish sauce or peas with Yorkshire wrap, no peas mango chutney or bhaji with veggie Yorkshire wrap & no chips with mixed grill."
"The food though was good, well cooked and plentiful."
"The food was rich in variety and everything was delicious."
"Food was absolutely delicious and very good prices."
"The food tastes amazing."
"Food was good and the service was very good."
Cons:
"Nice little pub but sorry the fish & chips where not good the chips were cremated."
"The pastry on top was burnt and meat and gravy were dry."
"The food was really bad and soggy garlic bread and chips and lasagne didn't taste nice it was microwaved for sure."
"Sadly the food was not really up to much. The stake and ail pie was burnt on the pastry and just really lacking taste."
"Steak pie was dry and steak stringy, curry tasted like a microwave meal."
"The hunter's chicken was disgusting the chicken was hard and chips so hard couldn't eat it."
"The worst stake pie a have ever had and omfg the veg was so hatd could not cut or eat it."
Atmosphere
Pros:
"Always a good place to go for a family treat."
"Great value for money and what a great atmosphere!"
"A cosy, traditional pub feel with a good atmosphere and quick service at the bar."
"This restaurant was getting bust when we walked in friendly staff and a great atmosphere."
"Friendly staff and a nice atmosphere."
"It's not the ritz or a 5star but its welcoming and warm."
"With plenty of drinks choice, the food is excellent with a varied menu to suit most tastes and well priced."
Cons:
"Place was cold, i am never cold so it must have been freezing."
"Long queues at the bar, as always with a Wetherspoons."
"Stopped for lunch, later afternoon on a June Friday... prices a little high for what it is and in comparison to a very similar and leading feeling chain."
"Spent the day shouting at each other over a excessively loud TV."
"Oh dear, standards have sadly fallen since my last visit 3 years ago, looking at the entrance it is not very inviting, weeds growing around the steps, dryed spilled drinks also on the entrance steps."
"Gone downhill since covid at least they had the full menu back on waiting times quiet long."
"Ignorant people we rang had said they had availability so we get there after 234 miles needing 3 tables of 6/6/4 and they decided to refuse us all bloody disgrace."
Value
Pros:
"And it isn’t expensive, very reasonable."
"The portions were very generous as well-- we all left completely satiated."
"Food and drinks were well presented, served by polite staff. Food was well cooked and delicious."
"Super tasty food, decent prices and a meal deal for most things Sunday to Thursday."
"Very good food, drinks are 2.80 nice n cheap and the fish n chips are yummy."
"Good choice of food and drink at reasonable prices."
"Amazing value considering the going prices in the area."
Cons:
"The food was overpriced for the size of the meal."
"Stopped for lunch, later afternoon on a June Friday... prices a little high for what it is and in comparison to a very similar and leading feeling chain."
"The food was overpriced for the size of the meal."
"The food was below standard, I ordered a pizza which came after an especially long wait, it was the size of a tea plate and resembled a £1.50 special from farmfoods."
"The food was overpriced for the size of the meal."
"We left extremely disappointed, not to mention very hungry."
"There was no flavour to the mac and chesse will never be back."