Address: Polzeath, Wadebridge, PL27 6TG, United Kingdom
Phone: +441208862371
Rating: 4.2
based on 165 reviews.
Staff and Service
Pros:
"Very friendly helpful staff who go out of their way to help, very good pub food & a great place to stay if you get the right accommodation."
"Staff were very accommodating for a birthday cake the we supplied."
"The staff were really welcoming and friendly."
"Staff were excellent, helpful and attentive."
"Staff advised us they were very short staffed but you wouldn’t have known it."
"Having discussed matters with Shannon she was very helpful in putting things right for which we are most appreciative, we would definitely come here again."
"Staff are always very friendly and helpful."
Cons:
"The staff who were working that evening were rushed off their feet and remained gallantly professional."
"Place was short staffed and there was no seafood on!!!"
"Tried to get drinks for 25 minutes. Three different waiters told us 'in a minute' while serving other customers who arrived later and ignoring us standing at the bar."
"The staff were disinterested, rude and unprofessional, with no regard for customer satisfaction."
"Not a great service, went for a meal, seemed like a beautiful venue but really let down by the service."
"The service was poor as just not enough staff to cope with the number of guests."
"Very poor customer service/management."
Food Quality
Pros:
"Food is delicious and every dish feels like it's been cooked for the individual rather than for the masses."
"A bit pricey, but the food was really good quality so felt worth it in every sense!"
"Food didn't take long to come, it was delicious and good value for money."
"The standard of the food was excellent and served up fairly quickly."
"The food was made from high quality ingredients and presented beautifully."
"Delicious Mediterranean chicken dish, and gorgeous lemon meringue pie dessert that even came with extra lemon curd on the side!"
"Food is exceptional for a reasonable price."
Cons:
"The starter dishes were extraordinarily small given the price."
"Sadly Sunday lunch was completely ruined by live music which was unbearably loud and a singer who was worse than most karaoke bars!"
"It certainly wasn't hand pressed made by the chef in the kitchen, I'm my opinion this was a burger that was bought in from somewhere."
"Food took ages. Burger arrived with no choizo or lettuce, Fish and Chips x 2 arrived with no curry sauce (£2 supplement), Mussels arrived but no fries or baguette."
"The hake was overcooked and cold at the same time, the chicken was dry, the fries had to be sent back as they were solid and crunchy."
"The fish and chips I ordered were an absolute disgrace, with overcooked fish that was tough and dry, and batter that was split and greasy."
"Ordered calamari starter and a dressed crab for my main - the calamari tasted fishy and old, was in a flavourless southern fried batter."
Ambience and Location
Pros:
"Really spacious and well decorated pub with excellent views of the beach."
"Room 7 middle floor with great sea views."
"The apartment was incredible, clean and a perfect place for us to relax and chill out in the evenings."
"There's a decent sized, free carpark."
"Great place to stay in Polzeath, clean and well stocked apartment if a little tired however we got a great price so nothing to complain about!"
"Lovely view from the outside dining areas, the service from the bar was exceptional."
"Location is an 11/10! If you want a leisurely walk, hang a left and just keep walking and you will see the most breathtaking coastal views."
Cons:
"The atmosphere in the restaurant was aggressive and unwelcoming, making the entire experience thoroughly unpleasant."
"P.S - the car park isn’t free anymore and they don’t serve Doom Bar."
"The apartments, for the price they would normally be are very basic."
"I wouldn’t advise anyone to return to the venue. A £100 parking ticket after going into the venue, purchasing several rounds all within the 2 hour dedicated slot."
"We then came home to a £60 parking fine for parking in the car park."
"Given its location and incredible views, the place should be packed… Now it is empty!"
"I was charged for a parking fine after staying in one of the apartments, despite having given my number plate to staff."