The Orange Tree Reviews Summary

Atmosphere & Ambiance

Pros:

• "All very light and uplifting with welcoming staff so it was soon forgotten that it was another grey and windy day outside."
• "Family friendly. Can be a little on the noisy side at peak times but good atmosphere."
• "Plentiful parking and a pleasant ambiance."
• "Love the decor, homely log burner and great ambiance."
• "Fantastic food in a lively, creatively decorated environment."
• "The place is lovely, fantastic garden."
• "Lovely place and ambiance."

Cons:

• "2/3 full but seemed noisy to talk."
• "Also, we found the dining room to be very noisy and it was difficult at times to hear what someone else was saying."
• "The atmosphere was spoiled by bickering waiting staff."
• "Quality and atmosphere gone with time!"
• "Only from people chat but maybe could benefit with few less hard surfaces and mirrors etc to soften the noise."
• "Nice atmosphere and decor but average service and portion size wasn't great."
• "The restaurant was desperately quiet for a Friday night which again is unusual for The Orange Tree!!"

Service

Pros:

• "Highly Recommended."
• "Will definitely return soon."
• "The service was lovely and friendly too."
• "Received great service from everyone we came across."
• "The staff were very attentive and knowledgeable - especially offering assistance to our 8 month old."
• "Staff are always friendly and the food is always good."
• "The staff were very friendly and very attentive and we are looking forward to returning."

Cons:

• "Poor & slow service, drinks order had been forgotten."
• "Service could be a lot faster, we always wait for the waiter/waitress for ages to bring the menus and even linger to take an order."
• "We kept trying to get the attention of the waiting staff, only to be ignored again and again."
• "Waitress messed up our drinks order."
• "No customers’ skills, edging to rudeness, we were told over four times that we need to leave the table in 2h, the waitresses clearly do not care either about the food they serve or the the customers."
• "Service pretty awful and they obviously forgot about us, as didn't take our order for 20 minutes then we had to chase it up after waiting another half an hour."
• "One waitress was downright rude and constantly interrupting us with trivial requests."

Accessibility

Pros:

• "They were super accommodating and attentive, one of the few places we feel comfortable going out and we treasure it."

Cons:

• "Your idea of a disabled toilet is putting two bars either side of a normal toilet, in a cubicle that is too narrow for someone with disabilities to turn around."
• "I was mortified when I came to this restaurant as a wheelchair user, to only be told halfway through the meal that there are no disabled accessible toilets."
• "There is no physical way for someone in a wheelchair to access or use the toilet."
• "WHEELCHAIR USERS STILL NOT WELCOME - AFTER FOUR YEARS."
• "On top of that, no disabled parking, no signage for step free access."
• "For a restaurant this size to have no accessible loo in 2022 is disgraceful."

Food Quality

Pros:

• "The food is consistently excellent."
• "The 2 for £10 takeaway pizza deal is a steal - high quality pizzas with high quality ingredients."
• "It wasn't the cheapest, but it was all very good quality and cooked to perfection."
• "The food was excellent and service prompt, efficient and friendly."
• "Really amazing food and very good value when I consider the quality of food and presentation."
• "The fish is a good size, the fillet is thick and the meat is succulent and flakes easily."
• "The food was delicious! The staff were all fantastic!"