China Palace Reviews Summary

Service

Pros:

• "Everything is super fresh and the staff are friendly."
• "The food is great; the atmosphere is lively; staff is kind and attentive."
• "Michael was an absolute gentleman and could not do more for want if he could."
• "Staff are efficient and super friendly."
• "The service is better than before."
• "Always greeted by friendly staff."
• "Really friendly service."

Cons:

• "Terrible service. Ordered via their website and I received a confirmation email but the food never turned up."
• "Service charge should be optional as the service is not worth the 12%."
• "Terrible service. Absolutely appalling. Do NOT visit this place, it is not worth it."
• "Bad service: even though I reserved a table a week in advance, we got there and was told there were no tables available."
• "Food is really nice BUT the service is horrible. Staff were very rude and we were asked to leave immediately right after finishing the food."
• "Awful service! Waited for an hour for my dimsum only for them to tell me that they hadn't actually input the order!"
• "Staff were not very friendly from the get go."

Food Quality

Pros:

• "The food, which was very nice and the portions were very sizeable."
• "ultra authentic cantonese food! the rice noodle roll (cheung fun) are so damn smooth and with delicate grains, the fried taro (41. Deep Fried Yam Croquette) is best in london, even finer than most place in hong kong."
• "Highly recommend ho fun dishes, brisket, Chinese greens & of course seafood dishes like the whole sea bass."
• "The choose of food is great and seriously tasty."
• "Wide variety of dim sum choices. They taste fresh and delicious."
• "The food is fantastic - always hot and fresh."
• "Honestly the nicest Chinese food I've ever had."

Cons:

• "Food ridiculously oily & overpriced."
• "Curry goat was full of bones and I couldn’t eat it."
• "There was something off with the food because it tasted oily and funny it made feel sick after eating it."
• "The worst dish was fried beef ho fun (fried pho) tasted very bitter."
• "Singapore fried rice was very oily. I couldn't taste the turnip in the turnip cake."
• "The food was served burnt and lukewarm."
• "Food are not freshly served, taste like it's been sitting in the kitchen for a while."

Value for Money

Pros:

• "It was good value too."
• "good service and value for money compared to other chinese restaurants."
• "The food portions were large, it was not expensive."
• "The food portions were large, it was not expensive, and the service was great."
• "Finally, the price is well below the Chinatown rates, possibly due to it being in Zone 3."
• "Nice food, excellent value for money."
• "I would definitely recommend this place, especially if you're a big eater and don't want to break the bank."

Cons:

• "The food is way too expensive for the quality."
• "crazy price (considering of the food taste and service)."
• "Regardless of where the restaurant is situated I find it over priced when the price of a fish on the menu was £65."
• "The food was very expensive and not worthy at all!"
• "The foods not even greats very pricey too."
• "Very expensive Chinese restaurant close to the Excel."
• "The food is over priced for the quality."

Ambiance and Decor

Pros:

• "decor is good."
• "Decor is typical traditional Chinese Chinatown affair."
• "Great dim sum and awesome atmosphere and decor, warm welcome from the waiters and waitresses."
• "spacious and good for parties."
• "The restaurant is spacious and the foods are authentic."
• "Its a large restaurant but didn't feel impersonal."
• "A Chinese restaurant that is a stone’s throw from the Excel Exhibition Centre."

Cons:

• "Very busy restaurant, toilets not very clean."
• "Felt pretty casual with karaoke music playing in the background 😒."
• "The décor and atmosphere is also a snooze fest, can't get more generic in terms of Chinese restaurant decorations even if you tried."
• "toilets were AWFUL."
• "It stank in the restaurant and toilets were not looked after at all..."
• "The toilet was a hazard. They had rubbish and cupboard in one of the toilet room."
• "Decor is typical traditional Chinese Chinatown affair, which could do with some contemporary makeover."

Customer Service

Pros:

• "Amazing customer service from Kin the manager and great Chinese food."
• "Good customer service."
• "The staff is more than attentive and you can be sure they'll do their best to make your dining experience unforgettable."
• "Very attentive, helpful, friendly and polite staff members."
• "Service was friendly. Had to take a long call after I finished my food and wasn’t rushed to pay."
• "The owner is very friendly and always keeping an eye on the staff."
• "the staff are very friendly."

Cons:

• "I took two names of the main managers Shan and Ing who were obviously racists hating on black people so much!"
• "The Manager, Ying, was extremely rude."
• "Plates taken before we’d finished eating and staff stood staring while you try and eat."
• "The service is borderline rude."
• "We sat for approx 10mins and no one would serve us, despite the place only having literally no more than 15 customers at time."
• "The service was bad there, no one was willing to serve us and the people who work there were rude."
• "two of the waitresses were giving us dirty looks constantly, making us feel very uncomfortable."

Location

Pros:

• "Hidden gem in the heart of East London, close to my home."
• "We came here as a company after a long day exhibiting at the Excel centre and the location couldn't be more perfect."
• "China Palace is located literally next to Excel London."
• "A spacious restaurant located conveniently by the Excel centre."
• "Very nice Chinese restaurant tucked in next to ExCeL."
• "A Chinese restaurant that is a stone’s throw from the Excel Exhibition Centre."
• "Take out adventure, anyone? We drove over an hour (yup!) from Canterbury for this Chinese food and… it was worth it!"

Cons:

• "Only downside is that there is no car parking due to the council."
• "Parking was an issue as they only have a certain amount of spots so we had to park elsewhere."
• "it took them ages to figure out where we could sit even though it was pretty empty."
• "The queue is eternal."
• "We were told that we need to wait for 40mins, while there's a table for 2 out there."
• "The standards have dropped and the food is rushed."
• "And to kick you quicker if you don’t leave they ON the fire alarm to make you leave faster which is SHOCKING!!!"