Hutong Reviews Summary

Service

Pros:

• "We received very good service."
• "Service was amazing, food was delicious and so filling."
• "We were served by Darshan who was very pleasant and patient, which added to the occasion we were celebrating."
• "The service was appropriate, and the atmosphere relaxed."
• "Service was polite."
• "Cannot fault the service level one bit, it was impressive!"
• "The service was very good- friendly but unobtrusive and they don’t rush you to finish each course."

Cons:

• "The sevice staff was a bit rude and indifferent."
• "Service could be improved. Staff were a little clumsy and for a restaurant with such high prices you would expect impeccable service."
• "For a 5* star restaurant, the staff were not as attentive nor attention to detail."
• "Too few staff to ensure good service."
• "The service was not good. They had one waiter who was doing most of the service and others supporting her."
• "Service was also not at the level of those prices."
• "Service was really bad for restaurant of this reputation. Not smiling, not pleasant not attentive, definitely not worth the service charge."

Food Quality

Pros:

• "The main course especially the non-vegetarian dishes were very tasty and well done."
• "The dishes were thoughtfully prepared and tasty."
• "The flavours were incredible and the dishes were beautifully presented."
• "Each dish was a masterpiece, showcasing the artistry of Chinese cuisine."
• "The food tasted flavorful and authentic, not compromising on level of spice."
• "All of the dishes were delicious."
• "The food was amazingly delicious, it was worth every penny."

Cons:

• "The prawn dish was £42 and we only got 5/6 pieces, and they weren't large prawns so it is really pricey."
• "The food was quite average and reminded us of a chain restaurant in the US (PF Chang’s)."
• "The braised tofu was a bit disappointing, I was expecting a warm dish but it was served at room temperature / slightly cold."
• "The food was tasty although stone cold when served."
• "I wouldn't recommend the dry chili chicken though."
• "But food is quite disappointing for such high price."
• "The Kung Po Tofu was not edible."

Atmosphere & View

Pros:

• "Beautiful experience for my anniversary."
• "The atmosphere and view is a big stand out here, they even have the view in the men’s toilet."
• "Good view, atmosphere and food."
• "Just recently went for dinner here on my vacation in London, and when we came off the elevator, we were immediately blown away with the amazing Thames River and city skyline night views."
• "The view from our window seat was absolutely breathtaking!"
• "The ambience was great, not to mention the awesome views."
• "Definitely for an occasion. We went for our 4 year anniversary, booked a month in advance so we got a table by the window. View was amazing."

Cons:

• "With regards to the experience - we felt in light of the cost - the experience was very rushed."
• "I feel taken advantage of having paid £370 for 5 people with no alcohol."
• "The room was cold and therefore a coat was worn all through dinner."
• "I felt I was rushed to finish my food and leave as soon as possible."
• "Our seats was away from the views."
• "It’s extremely busy, you’re being rushed to finish your foods and drinks…not a nice and relaxed dinner."
• "No apology or anything for the delay waiting 30 minutes for our table."

Pricing & Value

Pros:

• "The pricing, in my estimation, aligned well with the overall experience."
• "Expensive but a set price menu is a good value for money."
• "The value for money was fantastic, as we enjoyed six delicious cocktails and a variety of tasty dumplings for just £120."
• "Felt it was a reasonably priced meal considering where we were too."
• "This restaurant is worth just for the views during lunch."
• "We opted for the Orchid lunch which is fairly priced, with optional extras."
• "The prices are as to be expected from a high end restaurant such as this but worth it."

Cons:

• "The bill ended up being £420 for 3 adults + a child and I really don't think it's worth it."
• "The only negative is the almost 400% mark up on wine."
• "Feel that there are much better food options for the price charged."
• "Prices very high as expected but food was top class - albeit portions were very small given the price."
• "Not really friendly and certainly not worth the 45 pound discretionan charge (which is added to your bill automatically)."
• "I wouldn’t go again as feel although the food was great the price paid was very high so not great value for money but then I guess you're paying more for the experience and views."
• "Food was decent but definitely overpriced for what you get."