Divan Bed Warehouse Reviews Summary

Delivery Service

Pros:

• "I was really impressed that the delivery drivers came at 7:30 and communicated with me when they were on their way."
• "Delivered in a good time too and kept well informed. Taken directly to room of choice."
• "The day it was supposed to arrive the delivery was changed for the next day. The next day the bed was delivered as arranged."
• "The delivery drivers were pleasant, polite and got on with the job no problem."
• "The delivery guys were so polite and helpful."
• "Kept in full communication whilst waiting for delivery which was within their 10 day window."
• "They arranged each part in suitable places in our room so it was easy for me to assemble."
• "2 lovely delivery men took it to the bedroom, very polite."

Cons:

• "When taking the mattress upstairs they knocked a large picture off my wall which subsequently put 2 large holes in the wall, ripped stair carpet."
• "The delivery driver was incredibly rude and just dumped my bed on my driveway!"
• "Delivery took 4 weeks and to top it off, inferior goods delivered to what I ordered."
• "The bed was delivered as arranged and the quality of the product is great, but I had to carry my old bed down stairs."
• "The delivery failed, with the driver calling me several hours after my slot saying it would be delivered the next day. It was not."
• "They text you just before the end of your three hour time slot to tell you it will be another three hours and you can't phone them."
• "The delivery crew had to be asked to wear masks and they had to also be reminded to deliver the bed to our room of choice."
• "The driver of the veh must have had a bad day. Most unhelpful and rather surly who did very little work."

Customer Service

Pros:

• "The customer service in arranging a collection and full refund was a pleasure. They replied to every email and were nothing but helpful."
• "Customer service is truly the best I’ve ever experienced. Emails replied to in around 10 minutes."
• "After being let down by another company I was a bit dubious but you have restored my faith in buying online."
• "Very pleased with the service I've received. The bed is excellent value for money and fantastic quality, delivery timescales and communications were as promised."
• "The willingness to make sure I was happy with my order was faultless."
• "The customer services person was very polite and helpful and is sorting out the issue for delivery next week. Would highly recommend."
• "I received my refund (after an e-mail prompt). Satisfied with the refund experience."
• "Fantastic service from this outfit. Top class divan bed and orthopedic mattress delivered within the promised timescale of 5 to 10 days."

Cons:

• "King size bed was delivered on 16 October 2023. The 2 delivery drivers were appalling! When taking the mattress upstairs they knocked a large picture off my wall which subsequently put 2 large holes in the wall, ripped stair carpet, and the picture is damaged and ruined."
• "When taking the headboard upstairs they knocked a beam across my hallway and left a dent. Divan bed warehouse were contacted immediately and asked for me to send photographs of damage which I did. Since then I have heard virtually nothing!!"
• "This is making me ill. I am a 63 year old widow and just don't need this ! I will be going to solicitors tomorrow and probably the small claims court to get this awful company to compensate me for the damage they have admitted to doing but now ignore."
• "I WILL NEVER EVER recommend this lot of cowboys to anybody."
• "Mixed review, good customer service and excellent delivery! Safe and clean. Mattress is fantastic and so is the bed. Only problem I had was there wasn’t enough holes to put my castors in. Quick email and they did say they would replace the bottom base without the holes in for the castor!"
• "The delivery driver even took his shoes off! Very polite."
• "Very polite delivery crew! Mohammed and his colleague was very attentive when delivered a divan bed for me today."
• "What an amazing and helpful delivery crew! Mohammed and his colleague was very attentive when delivered a divan bed for me today. The quality of the bed is great and the color is perfectly matching my current headboard."