Burnbrae - Pub & Grill Reviews Summary

Food Quality

Pros:

• "The food was delicious and very prompt, we weren't left waiting long between courses."
• "The starters were delicious lentil soup, breaded mushrooms and chicken skewers."
• "Superb food and very reasonably priced."
• "The meal we had was fantastic (burger, steak, fish n chips) all fresh, and well cooked."
• "The food served was exceptionally good; everyone commented positively."
• "Food was served freshly cooked and piping hot!"
• "The menu was good traditional pub food which was well prepared and served piping hot."

Cons:

• "The meal was decidedly average, which was disappointing given the good reviews on here."
• "Everything tasted cooked from frozen."
• "The pastry was very soggy, disappointed as thought it may be puff pastry."
• "The vegetables were cold, the steak pie was hot and full of grizzle."
• "The roast was poorly done, veggies undercooked."
• "Food was poor quality. Not to the usual standard."
• "The cod, seabass & salmon in the seafood grill was dried out."

Service

Pros:

• "The staff were very helpful picked a great seat for us."
• "Kerry our waitress was very friendly and helpful."
• "Absolutely amazing service, you wanted for nothing."
• "the staff are very attentive going out of their way to help"
• "The staff exceptionally good."
• "Swift service. Efficient staff."
• "Service was absolutely fantastic."

Cons:

• "I feel sorry for the servers as you can not put a tip on your bill if paying by card"
• "staff polite but very distracted even though it wasn't busy"
• "Staff were reluctant to let me sit down at a table despite me having a disability."
• "Evening staff were defensive and rude."
• "Then bar staff became unfriendly"
• "Service not great either, with long waits start middle and end."
• "However this evening I have been left very disappointed after being treated very rudely by an older woman with a grey bob (manager?)."

Atmosphere

Pros:

• "Very family friendly and always made to feel at home."
• "Lovely cosy pub with a friendly & relaxed atmosphere."
• "the atmosphere is very homely"
• "Nice atmosphere, nice surroundings and friendly bar staff"
• "Really friendly and relaxed atmosphere."
• "Lovely cosy feel and great atmosphere."
• "It's a nice, cosy, family friendly atmosphere."

Cons:

• "It's normally really busy however so it's quite loud."
• "The toilets were in a disgraceful condition well below the standard of cleanliness."
• "Pub a bit tired could do with a good makeover."
• "One the least friendly pubs I've ever tried to be served in"
• "Advertise that they serve food until 10pm DAILY came in at 9:25pm and was told that the kitchen was closed."
• "The premises was cold, I sat with my jacket on."
• "Venue is nice including beer garden, food is very bland, doesn’t look great on the plate."

Accessibility

Pros:

• "Another major plus point is how dog friendly they are!"
• "Children's cutlery which is handy."
• "Very good as it was one way in and out separate exit"

Cons:

• "I use a wheelchair and the entrance isn't very accessible as it's very tight and has doors you need to manually open."
• "only problem is exit you have stairs to go up to get out so if person not good with stairs that might be a problem"
• "Used to love this place and go all the time but now it's not dog friendly hardly ever get to go 😔"

Value

Pros:

• "Not too expensive."
• "the food is top notch, there are deals on most nights"
• "Great food for affordable prices."
• "Good pub food at a decent price."
• "Very reasonably priced."
• "it's not a pricey place but I feel you get great value for money"
• "Good food... not too expensive"

Cons:

• "Given 4 stars overall as desserts are disappointingly small for the cost."
• "Food was adequate Steak sandwich and Salmon and King Prawn 2 coffees, 1 g&t and 1 bottled water. Then we got the bill (wrong one) for £136."
• "Poor really for what they were charging."
• "For what we had very over priced noticed rack of risk 25.00."
• "This restaurant has increased the price of this item by 40% over a short period of time and are now reducing portion sizes."
• "Sadly won't be returning until they up their game and get back to their high standards"