Sherlocks Coffee Shop Reviews Summary

Atmosphere & Decor

Pros:

• "The atmosphere at Sherlocks is excellent. Every room is beautifully designed, and it was just a lovely place to be."
• "It's like stepping into a Harry Potter movie set! Loved it!"
• "Such an amazing atmosphere here! Super friendly service and amazing food, especially the coffee and walnut cake which was to die for :)"
• "Very atmospheric, like stepping into a bygone era."
• "The decor has been done with the intention of sending you back in time (in a good way) to the Victorian era and the times of Sherlock Holmes, with dark wooden panelling on the walls, the occasional bookshelf, period clocks, and candlelight style lighting."
• "Great atmospheric place with interior very much settled in the famous Sherlock Holmes's times. Once you start enjoying the feel of it it's hard to leave!"
• "A nice, cosy tearoom that captures the essence of the late 1800s - Sherlock Holmes's era."

Cons:

• "However, downstairs can get very cramped. I suggest going upstairs for more room and people don’t realise there is an upstairs."
• "Also very tiny and crammed instead with no distancing between guests."
• "Pretty small inside, so probably not ideal for those with kids/pushchairs."
• "A bit of a tight fit in places but that adds to the Victorian town house feel."

Service

Pros:

• "Fantastic little shop, the staff here are so friendly."
• "Attentive and pleasant waitresses."
• "Lovely staff, eager to please."
• "Staff were friendly and helpful and brought drinks out to us when they were ready."
• "The staff are very helpful and incredibly kind."
• "Staff were friendly & helpful."
• "The staff are all very friendly and helpful."

Cons:

• "our food took over 40 mins to arrive and annoyingly the couple who arrived 20 mins after us and ordered similar food got theirs while we still waited."
• "Only one girl seemed to be doing everything while another sat in a chubby hole playing at shuffling papers."
• "Staff couldn't care less don't listen and get it all wrong."
• "The sever was VERY miserable, maybe dumb too seeing as she can’t listen to your order when you ask for it."
• "After waiting almost twenty minutes we left, I do not know whether this was due to staffing issues."
• "However, the male member of staff lets the side down by wearing his mask under his chin, even when serving customers at their table."
• "Normally would be 5 stars but on this visit the tables weren't cleared away."

Food & Drinks

Pros:

• "Perfect place to enjoy a good coffee and a vast choice of cakes, so many cheesecakes to pick from."
• "Lovely sandwich for lunch."
• "Food was delicious 😋😋😋. So please visit this place when in Whitby...."
• "Both of our meals were so tasty we ordered cake too, oh and another milkshake each."
• "The food was delicious, the service was quick."
• "Cakes are varied and tasty and the coffee was very nice as well."
• "Also had a vegan chocolate orange cake which was delicious!"

Cons:

• "We had tea and a scone, the scone was a bit dry."
• "All the coffee was so bad that none of us drank it, so bitter."
• "Standard coffee is the only let down as not much to choose from."
• "The coffee was at best average, and given its a coffee shop I was left feeling a little disappointed."
• "Just don't get a coffee with frothed milk, they burn it and it become undrinkable."
• "Also the milk was burnt in one of the drinks. The decor and theme is great but more attention to detail needed as milk can't be burnt in a coffee shop."
• "The coffee (cappuccino) is more like a milk soup and not like espresso with a some milk froth on top."

Payment & Accessibility

Pros:

• "You can pay on card and has toilets upstairs, highly recommend 5/5."
• "Love the grab a table, order at the bar method and pay on the way out. Great place!"

Cons:

• "It's another of Whitby's annoying CASH ONLY venues, which means hot-footing it to the TSB ATM just as the street."
• "Cash only and gets incredibly busy."
• "They only take cash!!! Seriously guys???"
• "You may have to wait a bit at peak times. Cash only."

Pet-Friendliness

Pros:

• "We followed a pug dog and its owners to this cafe, it's dog friendly which in my book is a good thing."
• "Not only were we made very welcome but so were our dogs too."
• "It's also Dog 🐶 friendly. Which is a bonus for Dog Owners."
• "Dogs allowed on the ground floor."

Cons:

• "Great quirky venue and sadly this is a dog friendly venue, which is annoying for those who don't want to be eating and drinking around dogs."
• "But a bit disappointed they now allow dogs."