Fishkeeper Melville Reviews Summary

Cleanliness & Condition of Tanks

Pros:

• "Fantastic place, everything for a freshwater and saltwater aquarium."
• "The largest aquarium shop in this part of Scotland. Great selection of live fish, plants and equipment."
• "Good stock of healthy fish and plants."
• "All the fish and plants look healthy."
• "A beautiful range of fish and tank supplies."
• "They sell everything you need for a fish tank including the fish tanks."
• "This place is amazing, there are Koi carp fishes as well as beautiful salt water, tropical and cold water fishes, a great variety of plants as well as tank maintenance products and decorations."

Cons:

• "So I have to leave my comment here... this place is not clean at all... all those tanks was quiet dirty water was nasty and few death fishes there as well."
• "Appalling. Several tanks dead fish. Dirty filters. Some tanks obviously I'll fish. 2 Mislabelled tanks."
• "Store has a wide variety of fish but when we were there nearly every third tank had dead fish."
• "Every tank was very very overcrowded."
• "In one mixed African Tank there were several fish with missing eyes!! bite wounds and generally poor condition."
• "Very poorly lit tanks and those you can see in are dirty with algae growing all over the tanks."
• "Marine tanks are in a terrible condition. Absolutely filthy."

Staff & Customer Service

Pros:

• "Staff are very helpful, fish are healthy."
• "Julie gave me very comprehensive advice about setting up a shrimp tank including plants, soil, hardscape (and the placement) and feeding schedules."
• "Julie was very helpful during my visit today, and made sure I was making the right choices with regards to my purchases."
• "I use this place a lot... always excellent, and with knowledgeable, patient staff."
• "Alan at Fishkeeper Melville … he was simply brilliant on our visit and very patient as we were all asking questions about all sorts to do with the fish, the tank and anything else !!"
• "Louisa was very helpful and knowledgeable helping me out with my fish."
• "Best customer service I’ve had in years!"

Cons:

• "When we told staff they were uninterested and simply reminded us the store was about to close."
• "Was a little bit disappointed with my visit today."
• "Staff didn't have the sense to actually look after the queue at the till instead priority was given to folk still looking then they jumped the queue."
• "Staff aren't very knowledgeable, gave us incorrect advice and also overheard staff giving other customers incorrect advice."
• "This is a busy shop and I often find I have to wait for a long time to be served and usually this involves me having to hunt around for someone serve me."
• "Staff behaviour and lack of acknowledgement, I left the store 25 mins later having still not been acknowledged by any member of staff."
• "You can wait quite a while for service, even after you have asked for assistance!"

Pricing & Value

Pros:

• "Called the next day to not only confirm they could but was over £200 cheaper."
• "Great selection for all your fish needs! Reasonable price as well."
• "Go here all the time for aquarium stock, lots of different and very healthy/ colourful fish, inverts, coral and plants with a wide variety of dry goods as well."

Cons:

• "Price of fish has risen sharply recently."
• "The only thing that let's the fishkeeper stores down is the pricing."
• "Fish in particular are more expensive than other outlets, in some cases excessive."
• "I also find prices are quite high having paid £10 each for 2 medium sized goldfish although to be fair I'm not sure how this compares to other suppliers."
• "Most of which I cld find elsewhere at more reasonable prices also you'll find most prices 4 fish differ from shop 2 shop."
• "Unfortunately they're just way over the top when compared to local independent stores which I personally would rather support."
• "With it being fish keeper Scotland the fish are way too overpriced compared to competitor shops."