Greenhouse Sutton Coldfield Reviews Summary

Food Quality

Pros:

• "Both times food has been excellent and staff friendly."
• "The food was really nice and would most certainly recommend all ages to dine here."
• "The food was excellent, best pizza ever."
• "Food was delicious service second to none and the atmosphere relaxed."
• "The food was gorgeous, just as we had hoped for, for our Christmas lunch."
• "Food was amazing."
• "The food was delicious and to a high standard."

Cons:

• "Fish and chips were boring and tasteless."
• "The food was below average. Microwaved and overcooked also it was obvious it had been stood waiting under heat lamp for too long as the sauce had formed a skin."
• "The salads had absolutely no dressing or seasoning, the mashed potato tasted like microwave mash with no seasoning."
• "Food on my plate (Belly Pork) was disgusting, but my friend had the same and he said that his was lovely."
• "Very hit and miss with food, however last weekend the food was disgusting, dry, tasteless burger."
• "The food that was actually served was poor (linguine and chicken & chips)."
• "The beef was so overdone it was bone dry."

Service

Pros:

• "We were welcomed by a lovely young gentleman that was very attentive throughout our time."
• "The sevice and kindness of the staff was superb and the food was amazing, we were served by Dom, what a lovely polite and funny guy."
• "Nice food and well looked after, I had not appreciated that we needed to let the pub know we had parked in the car park to avoid a parking fine but am pleased to say that Alan has kindly helped me resolve and very quickly."
• "Our server was friendly and polite."
• "Ashley was an amazing host!"
• "The service was fantastic and ran smoothly."
• "Special thanks go to our polite and very attentive servers Leah and Dom for whom nothing was too much trouble."

Cons:

• "We are absolutely outraged with the attitude and behaviour of the manager Alan."
• "Service very slow and a lot of guests on my table were disappointed with their food."
• "firstly had to wait ages to be seated with no greeting/apology."
• "Found waitress rude and there was a lack of attention too."
• "The waitress who had been allocated our table had been rude and unattentive."
• "When ordering the drinks, Charlotte the barmaid was rude and abrupt."
• "Terrible bar service, not even busy, ignored by staff and other customers served who came to the bar after me."

Atmosphere

Pros:

• "What a beautiful setting."
• "The atmosphere is lovely, not rowdy you can talk without having to shout at each other."
• "Lovely atmosphere, attentive staff."
• "A great atmosphere with live music and very helpful and happy staff."
• "A really enjoyable evening, pip and his staff were very attentive, the food was excellent and so was the atmosphere."
• "Atmosphere lovely, food - good/generous portions and great table service."
• "Nicely decorated and welcoming atmosphere."

Cons:

• "Never again!"
• "Overall the experience was very disappointing and very expensive for the poor standard."
• "It was a Wednesday night and we spent a couple of hours there consuming overpriced drinks in the atmosphere free environment of the bar."
• "It soon became busy & very noisy…….so if you are looking for a nice quiet evening give it a miss."
• "The restaurant was cold and some of our group had to put coats on."
• "The fantastic atmosphere was destroyed by people who live in caravans throwing glasses at people they where fighting with."
• "Disappointed to find bar and outside area worn and tatty looking."

Management and Staff

Pros:

• "In the end we ordered steaks and the management were kind enough to deduct £20 from the bill in light of all the mistakes."
• "We all agreed to return. Well done Green House and thanks for making us have a great evening Alice!!"
• "Waitresses very friendly."
• "The food & service were great and the staff were polite and helpful."
• "The service was seamless and efficient."
• "Friendly and professional service throughout with excellent procedures regarding the dreaded Covid."
• "Outstanding food, staff and service."

Cons:

• "the only thing which was disappointing, was some of the staff need training on customer service"
• "Massively over priced for what you get."
• "When ordering food, the waitress was not knowledgeable about the food or drinks and had to go away to find the answer."
• "After reading a number of reviews it looks like they over charge on a regular bases."
• "Stephen was very rude and obnoxious and walked off from our table without even an apology."
• "The shift manager (man) we felt that he was very rude when we raised a point about the quality of the food we had received and he was arguing back with us."
• "A waitress spent over 2 hours talking to her friends and only work she did was delivering our main meal to our table."

Value

Pros:

• "Starters of duck parfait and breaded brie were perfectly sized portions and were duly devoured."
• "Food was lovely, from the starter to the dessert, and well worth the price, even at Xmas!"
• "Had a wonderful 3 course lunch (25/6) here!"
• "The best pub food in Birmingham? Yes."
• "Mains of pork belly and rib eye steak were again delicious and cooked to perfection."
• "Staff were great, drinks were reasonable."
• "Food all very good, both meat and vegetarian options."

Cons:

• "I have received a fine of £85. I accept this is my problem now, but if the Greenhouse value its customer base I think they should maybe make more of an effort to alert patrons."
• "you don’t normally go to a pub and expect to get a £50 parking fine a week later."
• "We were then over charged on our bottle of wine. Explanation was we had been given an old wine list!"
• "£15 extra for special menu wasn't worth it."
• "Not sure how they can justify those prices."
• "CHECK YOUR BILL AS WE WAS OVER CHARGED AND THEY DIDN'T CARE."
• "The service was slow, you had run out of all steak, the area in which we were seated was drafty."

Cleanliness

Pros:

• "The decor was light, bright and a change from normal Pubs!!"
• "The green room was a unique room with a great view."
• "The recently refurbished interior is beautiful."

Cons:

• "Good food and nice place but I went there with family and all the forks and knives and some of the side plates were dirty, had to have all of them changed."
• "Shocked to find at least two of the ladies toilet cubicles having no actual toilet seat."
• "Definitely overdue for refurbishment. We were seated overlooking the rear garden, a very depressing sight, peeling paint on windowsills, weedy and uncared for."
• "My chicken was as dry as a bone and the accompanying dip had a darker coloured skin over it."
• "The bar man was very rude to me twice."
• "Disappointed to find bar and outside area worn and tatty looking."