Bistrot Pierre Reviews Summary

Food Quality

Pros:

• "The beef bourguignon was very tasty, with little onions, bacon, and mushroom, carrots and mashed potatoes."
• "Desserts were good portions and delicious, toffee pudding was hot and came with lots of sauce and a scoop of vanilla ice cream."
• "All in all the food was amazing the staff was great."
• "Each time food has been consistently excellent."
• "All courses were tasty, value for money and good portion sizes."
• "The food was beautiful, there was a great selection of drinks."
• "The food was also very good. Will definitely be visiting again!"
• "The food was beautiful too."

Cons:

• "Disappointed as would have preferred crepes. Had 2 croissants they were the smallest I have ever seen."
• "Service very slow though staff nice and friendly. Food for my wife and another daughter was apparently ok but for me and my daughter disappointing."
• "The food was average and the service was terrible."
• "Service was ok staff polite and friendly food was very average at best not as good as pub food and portions were small."
• "Food was very average. To start the wine wasn't opened or poured just put on the table!"
• "Food is simply out of this world, however, the table service really lets this place down."
• "Food was ok but the service… average at best. 45 minutes later not even drinks and the place was half empty."
• "Service: Waited a good while to be seated, service very slow indeed and certainly with no smile."

Service

Pros:

• "Presentation was great, plates were very hot, service very good."
• "From the start staff was very welcoming and polite."
• "The staff are now professional and attentive."
• "The manager was very helpful giving free drinks to the birthday two and other serving staff were attentive and polite."
• "Our waiter Kai was very helpful and made sure we had everything we needed."
• "We were served by Lily. She was amazing & served us fast and promptly."
• "I was served by Samantha who I believe is a duty manager couldn’t do enough for our table."
• "Had an amazing meal with the family at Bistro Pierre Mere green last night, food, as always, was excellent and the service made the whole night."

Cons:

• "Right. Firstly all the staff were very rude/forceful and obnoxious from the start to end."
• "Secondly, the food was under average and didn’t live up to expectations from the website."
• "Poor poor customer service. Booked a table for a Mothers Day at the Sutton Coldfield branch as a change to our usual choice of Miller and Carter."
• "Service was timely and acceptable but no enthusiasm, interest or friendliness."
• "Took my mother and family for an early Mother’s Day. Absolutely terrible service and food, will not be visiting again."
• "Waiter unsure of our booking, once he finally realised we had all pre-ordered had to apologise."
• "Very unimpressed with this restaurant. They cannot fill a pint up to the top. Half are flat."
• "My father was refused entry yesterday because he didn't have an email address."