LetMeRepair UK Ltd Reviews Summary

Battery Issues

Pros:

• "My laptop had a battery replacement and was repaired within 1.5 weeks."
• "When I unboxed the laptop it was very well packaged, as I turned it on to find everything was factory reset, however that was bound to happen since my laptop had a problem with the SSD."

Cons:

• "Its battery was apparently faulty as it stopped charging within two months of purchasing it and would be stuck at 0% even after being connected the entire day."
• "I sent in my £3500 Asus gaming PC to LetMeRepair to get fixed as that is what Asus has you do if your new product is still under warranty. I knew exactly what was wrong, my GPU was faulty."

Repair Service Quality

Pros:

• "Safe to say, I am more than 100% satisfied with the service."
• "Very quickly my monitor was picked up and I was issued a monitor I could only describe as good as new within a couple of days!"

Cons:

• "I sent my laptop on Monday 31st July... switched it on and clearly for the BANTER they WIPED MY WHOLE LAPTOP."
• "Asus use this company for repairs and refurbishments, 105 days it took to get a resolution... Each monitor was defective, blatantly!"

Customer Service and Communication

Pros:

• "ASUS sent my laptop here as the LCD went bust, within warranty, thus free of charge. Was constantly receiving updates on the whereabouts and repair stages of the laptop."
• "The overall process was fantastic with LetmerepairUK sending email updates sometimes twice a day to keep me informed."

Cons:

• "They're great on the phone, helpful and understanding, but the fact I had to chase my own payment after they just resent me the bill after a week, the large bill that it was and the fact that I now have an empty laptop again- is very frustrating."
• "Absolutely disgusting customer service. You may get your device repaired under warranty or may be told you damaged your device and need to pay for the repair, depending on the person who is 'diagnosing' your device."

Pricing and Warranty Issues

Pros:

• "The entire service was absolutely free of cost due to my warranty and paid nothing for it (unlike a few other reviews on this page)."
• "They advised me it was not the power but the whole motherboard. I thought they where going to ask for over £1000+ but no, they replaced this for absolutely free under warranty."

Cons:

• "NEVER SEND YOUR COMPUTER TO ASUS WARRANTY!!! I have sent my computer to there for screen changing and they want to scam me for £500!"
• "I sent my Asus rog strix Scar 17 in on an ASUS rma warranty repair... They reported it damaged weeks later due a damaged dimm which I even doubt was the issue from reading other reviews. Cost £170 to repair."

Repair Time and Efficiency

Pros:

• "I was initially very worried from all the reviews which said that this place was not very good... I did call them because I thought it would take a long time, but they said it would take maximum 3 more days, and it came within that time."
• "Laptop screen was replaced due to defects and new heat syncs installed. It has taken 8 days from sending to return and the job is perfect."

Cons:

• "I have a massive email string I can send over with photos and videos of all monitors. I had four.. yes FOUR! replacement monitors from letmerepair."
• "I sent my laptop in 2 months ago as part of my asus warranty. This centre was chosen by asus without any input from me and i haven't received any information regarding the status of my laptop other than 'parts are still arriving'."