Currys Reviews Summary

Customer Service

Pros:

• "The salesperson we dealt with was helpful knowledgeable about the stock and polite and friendly."
• "I bought a new Apple Ipad yesterday and paid for all my information to be transferred over... a lovely young girl called Katie spent a long time trying to transfer the data."
• "I was in car phone warehouse in eastkilbride and I was seen my Sandy and Liana. They were both marvellous and took their time and gave me all information."
• "Linda was so cheerful and very helpful with her knowledge of both products we bought."
• "As usual Abi was his charming, friendly self. Helped with my phone and has got a good deal for me to change my Broadband from the awful Talk talk to Virgin media."
• "An assistant called DAVID spent quite a while with my problem and secured an appointment for which I was extremely grateful."
• "Words cannot thank the staff in pc world eastkilbride today for helping me out...i needed something photo copied urgently but although they dont offer this service did it for me... so kind and thoughtful...i cant thank them enough......thanks a million folks."

Cons:

• "Unfortunately the staff we dealt with weren't terribly interested."
• "The sales assistant wasn't very helpful at all, she gave the impression that she didn't want to give advice."
• "Staff at this East Kilbride store are not very helpful."
• "No stock and not very helpful."
• "Staff just look at you then ignore you. 5 members of staff standing in the corner chatting and ignoring customers."
• "Very poor customer service. I went in on a Saturday morning to purchase a microwave... 10 minutes later and still no member of staff came to the till point in order for me to pay."
• "Customer service is very lacking in Currys."

Product Availability and Pricing

Pros:

• "Has a few things that others don't readily have available within their stock."
• "Great deals, great helpful staff, plenty of free parking, overall very clean and tidy store with great Covid compliance."
• "Extensive range of household appliances and entertainment equipment... No hard sell from staff."
• "Plenty of parking and a wide range of electrical goods on show, typical sales staff for these stores, they are helpful."
• "It's great being able to see them on display."
• "Great place to buy electrical goods. After sales service absolutely first class."
• "I have the cleanest windows in East Kilbride."

Cons:

• "However, the item was not in stock."
• "Went to Hamilton store to purchase a tumble dryer as mine went bang, seen what I wanted, spoke to sales lady who told me they had no dryers in stock to take away."
• "Big store with a little bit of everything, as such the ranges available are pretty limited."
• "But time and again it would appear there's far better to be had online, at much more competitive prices."
• "Young lady helped where she could but nothing under £100+ available instore."
• "Camera choice is a little low. Cant touch anything without alarms going off and not competitively priced enough."
• "Pricing is silly and stock levels are hopeless."

Store Experience

Pros:

• "This shop is a good size. Staff are really good that they let you have a good look around before they approach you."
• "Situated in the retail park, there is plenty of parking and there are food outlets nearby."
• "The overall experience was quick and easy."
• "Made transaction and returns easy."
• "Never had an issue with click and collect, always been perfect and quick."
• "Amazing customer service all questions about tvs answered and such friendly staff ended up buying a lot more than my original plan will most definitely highly recommend to family and friends to shop at this store."
• "Ordered a window vac via the website. I got confirmation almost as soon as I had ordered."

Cons:

• "Took me 45 mins to pick up an item that was click and collect."
• "Only go because it's the only electrical store in town with such a large range."
• "Attempting to return a faulty item under warranty - waiting outside in the cold and snow only to be told they won't refund me."
• "Totally unimpressed with this store... After standing around 10 minutes or so waiting for a member of staff to assist. We decided to leave as our business was not required."
• "Service here is always hit and miss never overly happy, waited twenty minutes while two people helped the one guy walked out."
• "Ordered a birthday present supposed to be delivered In store by 5pm last night. Just went to pick it up and not here yet."
• "Shocking experience, despite only 40 people allowed in at the one time there were no staff available to help."