Marine Troon Reviews Summary

Customer Service

Pros:

• "The service at the front desk, concierge, dining room and pub was all outstanding."
• "Jordan our waiter was so polite and well mannered."
• "Great customer service from all members of spa and restaurant staff!"
• "Staff were all very friendly and helpful especially Brian the barman!"
• "The staff couldn't do enough for you."
• "Staff were very friendly and attentive."
• "Staff are very attentive and service is brilliant."

Cons:

• "Let down by very slow service in the restaurant."
• "The staff were singularly unfriendly."
• "Poor attitude from the head waitress who seemed quite disinterested in our complaints."
• "Service leaves a lot to be desired (and a hefty service charge is automatically added)."
• "Staff (management) unhelpful towards requests when issues were expressed."
• "Service in the restaurant was shocking - staff were clearly over ran and we were forgotten about."
• "The service in the bar, however, was very slow and the draft beer was off."

Facilities & Amenities

Pros:

• "Leisure facilities include a decent size gym, sauna, steam room, jacuzzi and smallish pool."
• "Our room was spacious and very clean."
• "I had an extremely relaxing experience in the leisure facilities at the marine hotel."
• "The lounge enjoyed stunning views across the golf course and out over Troon Bay to the sea."
• "Rooms are a little small but comfortable."
• "The location is also a big plus, being close to Prestwick and Ayr."
• "Great views, free car park and WIFI."

Cons:

• "The changing area was filthy (rubbish, hair and dirt on the floor) and most of the hairdryers don't work."
• "Plus £30 supplement charge for staying a Saturday is ridiculous on top of what you already pay."
• "The treatment rooms looked a bit dated and could do with being more relaxing."
• "The spa area is very dated and basic, and could do with being updated."
• "Not as plush or luxurious as I expected, nice afternoon tea and fairly well priced but service could have been much better."
• "WiFi is terrible, and the 20 minute walk to town isn't worth it."
• "Lastly I don’t think any 5 star hotel can claim to be that when they don’t provide a small basic fridge in the room!"

Food & Dining

Pros:

• "The food was lovely and the staff were friendly."
• "Breakfast was delicious."
• "The breakfast was lovely and couldn't fault anything the dinner was nice and sour spa day we had was amazing."
• "Food was amazing 🌟🌟🌟🌟🌟."
• "Home baked scones were delicious as were the perfectly made flat whites."
• "Fabulous food."
• "dinner was gorgeous."

Cons:

• "Let down by very slow service in the restaurant."
• "Definitely not impressed with afternoon tea."
• "However the breakfast was the complete opposite, very disappointing, poor choice."
• "Judging by what myself and friends had ordered, it was incredibly basic for the money we paid."
• "On a positive note the food is excellent and bar prices are very reasonable."
• "The food presented was mediocre at best, failing to meet the standards expected from a place of this reputation."
• "Sorry to say but food was not good."