The Laurel Bank Hotel Reviews Summary

Staff and Service

Pros:

• "Great staff."
• "Lovely little gem out in the sticks - reasonable price for drinks, bar staff are very attentive and efficient."
• "Staff were so friendly and professional."
• "The staff here are so lovely, they’re friendly and polite and nothing is too much trouble for them."
• "Customer service was the best I have ever had at a hotel."
• "Staff very friendly and accommodating."
• "Staff were extremely welcoming and helpful."

Cons:

• "Very disappointed won't be back......."
• "Only comment I would have is the staff could have been more attentive."
• "Once we were finally seated, we were not offered water as we were last time and we were not told what the specials are."
• "The service was a lot worse than last time and we will not be returning."
• "The manager was the rudest man I’ve ever met."
• "However the service is very slow."
• "Service wasn't great either, drinks very slow to come to table."

Food Quality

Pros:

• "Food is great, staff are attentive and polite."
• "Had a lovely meal on Thursday 20/5/21 of seabass fresh cooked veg with special sort of mashed potatoes drizzled with pesto, really tasty & perfectly cooked."
• "The food we had was great all served fairly quick."
• "Food was lovely too and really good value."
• "Amazing food the steak pie is to die for."
• "The food is delicious and the service amazing."
• "The food was amazing and wasn't expensive."

Cons:

• "Seems like a nice place and staff are friendly, but, we went early Sat evening just for a meal - the food was mediocre and not v hot tbh and our experience only worsened by their loud nightclub next door (at 6pm!)."
• "Steak and onion baguette... still raw and very fatty."
• "Food was just warm, the steak pie had a lot of gristle in it."
• "Two of the company I was with ordered a big yin, we got our food after waiting over an hour."
• "Awful food, ordered the breaded fish well had to chisel my way in as the fish had been deep fried and was encrusted."
• "Fish and chips were floating in oil. Not nice."
• "Food not the best, tikka masala was tasteless."

Accommodation

Pros:

• "Parking outside the door. Our room: Very clean, Spacious, Comfortable bed."
• "The suite was good for the price. It was very clean, comfortable mattress and a good size."
• "Bathroom with shower and lovely bathing products available to use."
• "Room was beautiful, views were lovely and the breakfast and staff were absolutely lovely."
• "The room really clean and the bed very comfortable and slept well."
• "Rooms are clean and comfortable."
• "The room was clean and big so no complaints with the room."

Cons:

• "The rooms are not great for the price."
• "The room could do with another chair (so not to sit the lovely white covers)."
• "The room was not cleaned properly at all, especially in the bathroom."
• "Didn’t sleep because of the rats in my bathroom that kept nibbling on my used toothbrush."
• "The noise from the disco was terrible room was bouncing."
• "It was also over a pub which was noisy until 10pm (not great for kids)."
• "The cleanliness is the let down!"

Value for Money

Pros:

• "All in all very good value for money and I would love to come back."
• "Great value for money."
• "For 30 quid a head it was what you would expect."
• "Drinks prices were very reasonable."
• "We took the two meals and a bottle of wine deal for £25.00."
• "Our kids also came with us and had a great 2 course meal for £6 incl a drink, great value!"
• "Very good value for money meal in a pleasant bar/ restaurant."

Cons:

• "Both myself and my dinner guest felt that the meals we received were child portion sized."
• "The rooms are not great for the price."
• "It was expensive and didn't really enjoy the meal."
• "Both currys were not the 2 for £30 deal."
• "We definitely weren't impressed and probably won't go back."
• "The food served up was tasted delish."
• "The food was delicious and fresh."

Ambiance and Entertainment

Pros:

• "A lovely chilled atmosphere."
• "We could sit outside in the sunshine as there are plenty of comfy seats and tables."
• "Function hall was lovely, drinks reasonably priced."
• "The room we used for the ceremony and reception was decorated beautifully."
• "It was a fun night the entertainment was good."
• "We enjoyed a wonderful evening! Drinks were amazing."
• "Martini Cocktails on tap is like an adult version of tango ice blast."

Cons:

• "Took the other half out on a romantic evening and it got ruined by an ‘influencer’ called Declan who claims to have social anxiety dancing in front of everyone and shouting ‘hoya’ often and she dumped me."
• "Everything was absolutely perfect besides some 'Tik tok influencer' Scottish Declan rolling around making a total embarrassment out of himself."
• "Absolute shambles for our Christmas party night, food was 2hours late and when it arrived was cold."
• "The noise from the disco was terrible room was bouncing."
• "Shame about some local kids- not that drunk, but very loud and with very bad language."
• "Sitting people in dank places next to the toilet just didn't set the mood."
• "Was enjoying my food here until an absolute weapon of a TikTok ‘influencer’ started dancing making a video when people were trying to eat."