Richer Sounds, Edinburgh Reviews Summary

Customer Service

Pros:

• "Brilliant store and all the guys there are really helpful and very knowledgeable."
• "Great shop, amazing staff (Tomasz And Craig) excellent service skills."
• "I have had multiple emails from the store manager Hauke who was both very helpful and incredibly swift with replies."
• "Been in to Richer Sounds in Edinburgh a number of times, and each time, I have had an amazing experience!"
• "Called up as we'd been struggling to set up our record player and speakers (bought elsewhere). Tomas was very helpful."
• "Excellent service by a very knowledgeable Senior Advisor, called Tomasz who was a real expert."
• "Tomasz has provided exceptional product knowledge and great customer service."

Cons:

• "But while I was in the shop waiting for the loaned TV the guy behind the counter was going on and on about how they didn't have to give us a loaned TV and thought that it was the end of the world."
• "Ordering was straight forward. TV arrived as promised. I had asked for some assistance with fitting up which the assistant manager had promised no problem. Two calls and an email later disappointingly no response."
• "Shop Staff didn't know what he was talking about, call center way better knew what they were talking about and helped me get the deal I wanted."
• "Well the guy dealing with me was awful. Had no idea about turntables. Could not explain anything."
• "Shop lacking customer service and won't be returning."
• "Not any better than Currys! I arrived full of hope and anticipation. Well the guy dealing with me was awful. Had no idea about turntables."
• "Not any better than Currys! I arrived full of hope and anticipation... Very disappointing."

Product Selection and Stock

Pros:

• "While the branch stock is limited, they do carry quite a reasonable range."
• "They have a great selection of home cinema equipment and televisions."
• "Superb choice of systems and components at reasonable prices (for all budgets)."
• "These guys have a great selection of it available."
• "The staff are mostly quite knowledgeable and you can make decisions on what to buy with confidence that you've got your hands on the kit that is exactly right for you."
• "This store offers a remarkable range of quality Hi Fi separates and TVs, pop in to their private listening room to help you determine the best sound set up, it is quite amazing."
• "Excellent selection of quality products at great prices. There is something for everyone from high end audiophile to casual listener."

Cons:

• "Disappointed they didn't have my purchases 'in stock', but it's hardly surprising."
• "Ordered a price matched speaker in store being told it would be stock transferred from another store the following week. Didn't hear anything back."
• "This place has been a favourite of mine for years. Reason for missing an extra star is it just doesn't have the same feel anymore."
• "The shop looks like a barn - especially the small show room. It is dirty, small old room what needs a good refurbish.....the stairs...guys don't you see it?"

After Sales and Warranty

Pros:

• "Great after sale service and competitive prices with goto 6 year warranty provided on items at no extra cost."
• "The aftercare is also excellent."
• "The warranty policy they offer is a good deal and take it for significant purchases."
• "Cracking service once again, had issue with TV after 5 years and their VIP guarantee paid out no problem new TV got delivered."
• "Excellent service. Faulty TV replaced with brand new model."
• "Their amazon after sales team is also incredible, they helped me though issues with returns and delivery and were very competent in solving problems."
• "Without going into too much detail they have made my life so much easier the service they provide is 2nd to none helpful, understanding great products with a brilliant after sales service and support."

Cons:

• "Absolutely dreadful experience with Richer Sounds Edinburgh."
• "Ordered a price matched speaker in store being told it would be stock transferred from another store the following week. Didn't hear anything back."
• "I’ve gone from potentially getting a tv delivered less than 24 hours after ordering it, to now waiting 4 days."