Hotel Cromwell Stevenage Reviews Summary

Staff and Service

Pros:

• "The staff are always nice and happy to help."
• "Lovely staff greet you on arrival and make you feel instantly welcome."
• "The staff were really welcoming."
• "Very welcoming and pleasant staff."
• "Ryan was very accommodating from the check-in."
• "Both of the two waitress on duty this morning were friendly, lovely, smiling and top notch professional."
• "All the staff were friendly, helpful, polite and very professional."

Cons:

• "Some of the very younger staff looked a bit lost at times when you asked the odd question."
• "Staff were grumpy and unhelpful."
• "Staff that checked me in were not very friendly."
• "We were greeted by a dark haired receptionist with little to no warmth about her at all."
• "Staff were so supportive and helpful."
• "The woman in the back office was rude and shouted that we have never had any complaints from that room."
• "Reception staff were quite rude to me."

Rooms and Comfort

Pros:

• "Our room was of good standard clean and tidy, everything we needed was there."
• "Very comfortable bed."
• "I was blown away when I saw how beautiful and unique the bedrooms are."
• "All I can say about the rooms really are WOW! They are very large and spacious and the decor just perfect."
• "The rooms are all decorated in a really tasteful way."
• "The bathroom was really clean and beautiful, the beds were really comfortable."
• "Room appeared clean and the temperature was easily controlled."

Cons:

• "We found the bedside tables very small."
• "We had to go through long corridors in order to get to the room and there was no lift."
• "It can be a little noisy in the rooms when there is a function on."
• "Not good for a disability as there were stairs inside the room with a separate lounge."
• "Looks clean but is actually quite filthy,wiped bedside table with a wipe and it was stinking,showed manager."
• "The cups in the bedroom are very small, mugs would be better."
• "There was no fridge or mini bar."

Location and Accessibility

Pros:

• "It is a hotel with character in the old town and really convenient for restaurants."
• "The location is super great as there is a mini supermarket literally across the road."
• "It's there in the centre of town with accessibility to various pubs and eating outlets."
• "Good amount of free parking and plenty bars pubs n restaurants right on the doorstep."
• "Plus Great parking to explore Old Stevenage which we are starting to love."
• "It’s perfectly located in the High Street if you’re going there for a night out and it’s not too far to walk to the train station."
• "The location it's in is in the heart of where all the amenities you need are only a stones throw away, without it being loud and uncomfortable."