CareCo Glasgow Reviews Summary

Customer Service

Pros:

• "An excellent service provided by an excellent assistant. I would highly recommend a visit."
• "Absolutely fab experience. Emma could not have been nicer, very kind and knowledgeable."
• "Emma Conroy our sales advisor was excellent in dealing with us."
• "We were very impressed by the standard of service by staff particularly Emma who was both knowledgeable and patient."
• "Pauline Rush was very helpful and made our experience memorable."
• "From the first phone call enquiry to our visit to the shop we had first-class service."
• "Emma was great with my mum when we were buying an electric buggie. It was a no-pressure sale."
• "Shopping in CARECO Glasgow was a very enjoyable experience. The representative, EMMA, was very welcoming."

Cons:

• "Would not recommend this place customer service was awful I bought a scooter 2500 pounds and also bought the insurance."
• "Staff are friendly enough until and are great at demonstration, down fall is when I called up about something else."
• "Pleasant experience dealing with Emma (Liz?) but unfortunately once again the delivery address was wrong."

Product Range and Quality

Pros:

• "I was surprised by the choice of chair styles and coverings and was able to order exactly what I had been looking for."
• "We spent a long time trying them and Emma returned to us regularly to answer any questions before making our selection."
• "Craig and Neil were very helpful today. They helped me choose what I required and I placed my order."
• "Fantastic visit to CareCo Glasgow today. Staff where excellent especially Emma who went above and beyond."
• "Great experience at CareCo shopping for a recliner for my mum. Neil was great and took lots of time."
• "Visited Glasgow showroom to test drive a specific mobility scooter for my mum. The showroom was immaculate."
• "Large choice of scooters to choose from. Great to have the track in store to try different conditions."
• "My wife and I were very pleased with the service provided by Jonathon, the sales consultant."

Cons:

• "I had to make costly phone calls to arrange an uplift of the scooter then I was told it would be a charge of £60 for the uplift."
• "The only reason for the 4 stars instead of 5 is the lack of any printed instructions."
• "Only thing that would be better would be stock to take away on the day but, to be fair, most of the equipment is large and expensive."
• "Would not recommend this place customer service was awful I bought a scooter 2500 pounds and also bought the insurance."

Accessibility and Convenience

Pros:

• "Went to look for a riser recliner for my mother. Emma showed me the different styles and how they reclined."
• "I went to Battlefield CareCo because I had already purchased a riser recliner there and I had had a good experience."
• "Very happy with the service provided by Emma. She allowed us to try several electric wheelchairs and scooters."
• "Lovely and spacious showroom, made very welcome. Craig was extremely helpful and patient."
• "What a wonderful experience today at careco Neil was exceptionally helpful and knowledgeable."
• "Arron was very friendly and helpful, puts no pressure on you to buy product and gives all necessary information needed."
• "Excellent service, Craig came straight over to us and shared all the information we needed."
• "Visited the Glasgow store to look at mobility scooters. We were helped by the salesman Neil Gibson."

Cons:

• "Would not recommend this place customer service was awful I bought a scooter 2500 pounds and also bought the insurance."
• "Finally a showroom in Scotland that stocks a wide variety of mobility aids. Not so great that you spend a very large sum."
• "First visit to CareCo on Sunday. The salesperson struggled to deal with a simple request of could you tell us about this scooter."
• "The store has good parking, with a good selection of disabled products, we looked at riser recliners."