"Got it fixed within 2 days for a very reasonable price."
"The whole repair was done so quickly, I had the laptop back after 2 days."
"Got my laptop working and back to me within 2 days."
"They completely replaced my broken screen within a matter of hours."
"They diagnosed and fixed the PC on the same day even installed all the drivers and sorted the cables so that when i got it back the next morning it was good to go."
"Super speedy service - I dropped my laptop off and had it back with a full internal and external clean, plus a new hard drive and data recovery within 24 hours."
Cons:
"disgusting store，I went to the store and told them the problems of my laptop, they still wanted to check and asked me to wait for one day."
"In the end it took whole week."
"Job took a little over two weeks but my computer now works again."
"Called ahead to check opening hours for boxing day, told '12-4'. Arrived at 3, shop was closed. Unprofessional."
"Another problem is that the process is far longer than Simple Fix it store, they just checked it and reported me for only 5 mins."
Customer Service
Pros:
"Great communication throughout the process."
"Great service with friendly and helpful staff!"
"Very good and friendly service."
"Would definitely recommend their services."
"Staff were really nice and gave me regular updates on how the repair was going."
"Always informative, reassuring, friendly and a pleasure to deal with."
"Friendly staff and kept my updated about my Mac."
Cons:
"NEVER FOR DATA RECOVERY! Disappointing service."
"Overall, it’s the worst place to repair your Mac or anything. Don’t come."
"Not the level of professionalism I expected."
"Over the phone I was misleaded to believe my charger was fine and then once I got there I was told the whole story."
"Arrogant attitude towards the customer and carelessness about personal data and/or personal devices."
"They charged me £40 just to get it checked. The following day they called me told me the problem is with the battery and they can change it in two days and they will do a service (cleaning the hardware and refreshing liquid cooling system) and a windows change for £120 which I agreed. After two days I received a call and they said the battery can't be changed because the motherboard is damaged."
"Problem 6: Upon returning the phone for a THIRD time, I was treated as a conman."
Repair Quality
Pros:
"They fixed it by changing the logic board and fan at an affordable and inexpensive price for a student."
"The guys managed to open up the back, fix the joint and it is still working."
"My Mac was restored to original condition with my data recovered all within 4 working days."
"He was able to quickly pinpoint the problem and solve it."
"They were able to recover all my data and repair my Mac Air after a liquid damage within 3 days and for a great price."
"They repaired my Mac that was water damaged and brought it back to life."
"They have repaired my MacBook pro logic board which was badly damaged by water."