Frankie & Benny's Reviews Summary

Service

Pros:

• "Service was great from the waitresses and the breakfast food was very tasty."
• "Wonderfully quick service and good food for a fair price."
• "Our waitress was more than helpful and friendly."
• "Went in one night and treated really well and order brought in a very short time."
• "Staff members were attentive. Alex had a chat with us and kept us entertained behind the bar whilst we were waiting on a table."
• "Quick service, friendly staff and great tasting food."
• "Service was really good and reasonably priced also good kids menu so good for all the family to go and eat there worth a visit."

Cons:

• "Jamie, the server helped us two with drinks as starter then left us nearly an hour till we waived him to order our main courses."
• "The server (tall guy) was rude and sarcastic."
• "Waitress told me she would bring change. She then decided to sit 2 other tables and take orders before giving change, very reluctantly."
• "The last time we visited the barman at the cocktail bar was extremely rude when we asked to split the bill."
• "Terrible service."
• "Will never return."
• "We wouldn't order or eat in again."

Food Quality

Pros:

• "Love the menu, the 1950s style music, and old style pictures on the walls."
• "Wing platter was brilliant."
• "Absolutely delicious! I ordered the carbonara and broccolini and it was perfect."
• "The food came out quickly and was very tasty."
• "A tasty meal enjoyed by all."
• "Everything tasted fresh and yummy."
• "The food was delicious."

Cons:

• "Almost 30 pounds for just the 2 main courses that were way below standard."
• "Chicken was burned and probably there for ages as I even had an issue to slice it."
• "Nice views - plenty of space. But food wasn't very appetising - small portions, partially cold."
• "The actual pizza was pretty bad."
• "Most of meals are from a microwave."
• "The food was piping hot in parts and cold in others, evidently microwaved."
• "Food is below decent standard. Creamy pastas were inedible."

Ambiance & Decor

Pros:

• "Love the menu, the 1950s style music, and old style pictures on the walls."
• "The COVID precautions were clearly explained on entry and helped to keep the experience free of worry."
• "Amazing interior, great food, lovely staff who provide highest quality service."
• "Nice views - plenty of space."
• "With lovely views the window seat seemed the correct choice."
• "The place has a great vibe about it, fast service, friendly and welcoming atmosphere with great views over the water to Fife and the grand yacht Britannia."
• "This is honestly the best Frankie and Benny's we have visited, the food is excellent where as other restaurants have been very average."

Cons:

• "Party at the next table were very LOUD."
• "Manager needs to learn how to talk to paying customers with respect!!"
• "Nice waiting staff but Frankie & Benny's have lost their way, way too expensive for the food on offer."
• "Manager has no real restaurant experience."
• "There was a cleaner working during my time there who broke a brush over his knee and angrily threw it in a bin before storming off to replace it."
• "The steak salad literally left my body shortly after I left the restaurant."
• "Very expensive and pathetic restaurant! I'll never be back! 1 star is over rating it!"

Management & Staff

Pros:

• "Staff members were attentive. Alex had a chat with us and kept us entertained behind the bar whilst we were waiting on a table."
• "I was served by Armando and Paulo, and they were both very helpful, friendly and attentive."
• "Visited here with my sister and she is vegan they had lots of vegan choices for her to choose from."
• "If you have a Cineworld unlimited card you get 25% off your food here."
• "My waitress Alisa was super helpful and friendly, it's not often people are so chatty and we all loved it."
• "We were served served by Justyna who was friendly and very efficient."
• "Paddy is an amazing server, he is a caring individual and checked up on us frequently."