The Walsgrave Stonehouse Reviews Summary

Staff and Service

Pros:

• "Served at the bar by Stuart that couldn't be more helpful."
• "The staff there deserve all the credit, they were very attentive and helpful."
• "Every staff member very helpful."
• "The staff are so lovely and attentive to all your food and drink requirements."
• "Faultless, exemplary customer service from Sean, a new member of staff!"
• "Good food delivered in a timely manner... more importantly, Great service from Eireann."
• "The young man that served us was incredibly polite and attentive."

Cons:

• "The service needed to be improved."
• "The only thing that let this visit down was how hot it was in there!"
• "The service at the start was off too, nobody really knew what they were doing."
• "The chef was rude."
• "Our server was slow and distracted."
• "The staff didn't seem to care and were just laughing and joking with each other and couldn't be bothered."
• "The lady on the bar taking my breakfast order was quite rude."

Food Quality

Pros:

• "Food was hot and tasty."
• "The food is lovely and there's a decent choice breakfast items on offer."
• "Thank you Kaz and the kitchen team for a lovely experience and delicious food."
• "The food was great quality for money."
• "The carvery was beautiful many thanks very grateful."
• "The food was well cooked and the range of veg was better than at other Stonehouse carveries."
• "The food was extremley nice and great quality for money."

Cons:

• "The food was warm not hot, the cauliflower cheese was watery and the roast potatoes were warm."
• "There was no mash potato, no condiments (I;E apple sauce, mint sauce)."
• "The carvery was dried out and definitely past it's best as was the veg."
• "The panko calamari was dry and overcooked."
• "Absolutely vile experience, 40 minute wait, under cooked roast potatoes, hard in center, overcooked peas, tinned carrots."
• "Had 3 carverys and 3 puddings delivered which had items missing the rest was bland and cold."
• "The food served with the carvery was not really up to standard the veg and mash were very dried out roasts not very good and the gravy was lumpy."

Atmosphere and Cleanliness

Pros:

• "Will definitely go back it was spotlessly clean great work all the staff."
• "Booked online which was nice and easy. Lovely welcome on arrival and shown to our table."
• "One of our favourite places to enjoy an afternoon/evening out."
• "The place looked clean and tidy and the tables weren't horrible and sticky."
• "Always a lovely atmosphere in there."
• "The place is always clean."
• "Stonehouse has a nice atmosphere and the layout felt spacious and comfortable with ample car parking at the front."

Cons:

• "The only thing that let this visit down was how hot it was in there!"
• "A dangerous safety feature I noticed was a cable was sticking out of the ground outside in the carpark, was a clear trip hazard."
• "The place could do with a redecorate and to lighten up the place but this doesn't distract what it is you go for - good food and friendly service."
• "The venue really could do with a face-lift to make it more attractive place to eat in."
• "The premises were clean but looked like they could benefit from a refresh."
• "The place was dirty looked like it hadnt been hoovered in months."
• "The place stank of urine, carpet was sticky and dirty."