The Holyhead Reviews Summary

Food Quality

Pros:

• "Food has always been hot when delivered to the table and undeniably tasty too!"
• "Food is outstanding! Drink range is great."
• "Really enjoyed them, cooked to perfection."
• "The food was hot and tasty."
• "We came here for dinner on Christmas Day, the service was excellent, and the food was delicious."
• "Food was excellent, was busy but everything came out in a timely manner and my food was delicious and crispy (ordered the posh fish a chips)."
• "The food was at a high quality and was delicious."

Cons:

• "No pig in blanket or fries as per menu."
• "Really poor hunters chicken for me, overlooked dry scampi for the wife, and dry tasteless vegan burger for daughter side of chips were soggy."
• "Steak was fatty & chewy and the roast dinner well, parsnips were still hard."
• "Their cauliflower cheese was cold and frozen in the middle."
• "Horrible food said thick ham it was thin plastic ham and all dried up round the corners."
• "When the food arrived we was disappointed as the calamari was hard and rubbery, the chips were soggy and oily."
• "The vegan Wellington was a soggy vegetable pie, not at all what I was expecting."

Service

Pros:

• "I hope this message reaches the management as soon as possible, and that Ryan and Sophie both be given every inch of praise that they richly deserve!"
• "You have a great chef and everyone worked so hard."
• "Very friendly elderly waitress exchanged it with no issues."
• "The service was excellent no complaints at all."
• "Had a great Saturday afternoon out here, food was super and service was amazing."
• "What a lovely evening with the girls football team copsewood girls Mellisa and her team was amazing there was over 40 of us and she and the team did really well."
• "The staff were so attentive and friendly!"

Cons:

• "Only downfall was there was a lot of noisy people and many of them had bad attitudes."
• "Really poor customer service from the manager in particular."
• "On top of this there was a table next to us who were very loud, larey and swearing a lot which I found offensive."
• "Pub was reasonably busy but only one person serving behind the bar which meant queues forming."
• "The waiter put or food down and didn't ask if we needed anything else and ran off."
• "We order from the table, with 'qr-code)... 32min for the drink and 1h20min for the food."
• "Instead of acting like any other manager would do and apologise and advise they would sort it right away, she became very defensive."

Ambiance and Cleanliness

Pros:

• "Ventured there from across town, warm and welcoming atmosphere."
• "Clean and warm place to socialise and have a drink."
• "Recent refurbishment is very nice, opened up the pub inside with new furnishings and furniture too."
• "Whether you are popping in for a quick drink ...meeting friends for a coffee or having a meal ( the menu is great) this pub is a fabulous place to be...very welcoming and friendly....."
• "Nice pub with a nice garden out the front, I've been here a few times but never been that satisfied with the food, I would have expected it to be a little better than what it is, other than that a perfect place for meeting up and having a few drinks."
• "The Holyhead is quite a large pub, but inside it is laid out with some areas that are small and cosy, there is also an open fire, which adds character to the layout."
• "Love the range of drinks on offer and the atmosphere within The Holyhead is second to none - cosy, warm and inviting."

Cons:

• "Like all pubs at the moment lacking atmosphere, didn't help with TV on with football."
• "The tables were disgustingly lacking in being cleaned."
• "So unhappy about the staff not wearing any masks! There are still covid and other variants about and not protecting other around!"
• "To top it off I put my reg for car park in the machine and have now had a fine of £85 come through from euro car parts."
• "The pub is really nice but the food was very poor."
• "Toilets were a disgrace."
• "The closer it gets to 6pm, the rowdier the crowd gets and turns the atmosphere into what seems like the last days of sodom."

Management and Staff

Pros:

• "Simple things for management to sort out."
• "Great table service."
• "Good service too, thank you Sue for the treat x."
• "The service was fantastic!"
• "Well do I say… what lovely service by a young man called Kyle, he was so friendly and caring."
• "Ordered bottle of wine which they had to get from the cellar and the staff at the holyhead kindly put it in the fridge for my missus that to me is above and beyond."
• "Staff were attentive and a credit to the manager."

Cons:

• "Food is awful, can't even get a baked camembert right, after fourth attempt and it still coming out solid and cold in the middle , we had our money back."
• "The young lass behind the bar looked dead inside and stuffed up our food order."
• "I think the Holyhead should look at replacing the little angry old lady that works there as she’s really unpleasant."
• "Poor service and rude staff. Not recommended."
• "Rude manager and not enough bar staff! I waited 20 minutes to be served."
• "Absolutely terrible service if I could give 0 stars I would the woman manager with glasses has a really bad attitude with customers."
• "By far the rudest staff I have came across The female manager with the glasses was rude and very disrespectful and so was the lady with the blue hair."