New Pippin Reviews Summary

Food Quality

Pros:

• "The food was lovely and very tasteful it was also cooked to how we liked it."
• "Every meal was cooked perfectly."
• "Sunday dinner was incredible, the meat was tender and veg perfectly cooked."
• "The food was out of this world I was in shock how much I’ve just enjoyed my lunch."
• "The food tasted amazing was done perfectly and how we asked for it to be cooked."
• "Food was super hot & really tasty."
• "The food in this place it was absolutely perfect."

Cons:

• "Long wait for over cooked food."
• "The food was inedible, very poor quality and had to send it back."
• "Avoid the steaks! Even the ribeye cooked rare is like chewing a well done rump."
• "Both meals were at minimum the worst food we have ever paid for."
• "The burgers were a good size but very dry, every piece of meat on the mixed grill was overcooked."
• "Food was bloody horrible."
• "The food was absolutely disgusting."

Staff Service

Pros:

• "Staff were very friendly and helpful, the young lad we had only just started and was very polite and helpful."
• "Upon arrival the staff were absolutely amazing right up until the time we left."
• "Nothing was too much trouble particularly Shannon who went that extra mile."
• "Staff work very hard and customer service was second to none."
• "Great service by Fabian and I think the lady in charge on the night behind the bar was very helpful."
• "Staff are really helpful hayley took our orders tonight, service was outstanding and quick."
• "The staff kept bringing us jugs of ice and they were very polite and helpful."

Cons:

• "Rude staff when complained."
• "The young man behind the bar was quite rude and said I’m too busy."
• "Very noisey as a kids group were in, manager was bringing meals out and shouting over my head."
• "The waiters and the person behind the counter is rude."
• "The waitress was extremely rude and inattentive."
• "The female and make staff there are mouthy cocky when enquiring about this!"
• "VERY rude staff who huffed at me for asking to return the food to the kitchen."

Ambiance & Cleanliness

Pros:

• "It's a fantastic venue for get togethers and parties as the food is awesome and have plenty of space behind for Children's play area as well."
• "The place looks good and it's very clean."
• "Nice atmosphere and the staff are very friendly and polite."
• "The atmosphere was pleasant, and the interior was well-designed."
• "Found a lovely quiet spot near a TV that was switched off. Perfect!"
• "Nice and relaxed environment to sit and enjoy your food."
• "Had a lovely afternoon at the New Pippin. Sat in the sunshine in their gardens and had a meal."

Cons:

• "The tables were sticky and on well need of a clean."
• "Take some wipes as most tables I’m pretty sure don’t get cleaned as everyone I sit on is sticky even the menus!"
• "Poor atmosphere felt more like a funeral wake than a restaurant."
• "Decor old and badly needs decorating as paint flaking off walls."
• "Atmosphere stale, table was sticky whole place needs a good scrub."
• "The ladies toilets look like they needed a good clean and a coat of paint."
• "No heating on and it was 2 degrees outside, toilets need updating, no locks, broken seat."

Management & Organization

Pros:

• "New management have done a great job."
• "The staff closed an area off for us and decorated the area for us."
• "Yvonne and the team at The New Pippin are amazing. Really have turned this pub around."
• "Since the new manager we gave it another try and it's brilliant."
• "Great pub, new Manager has turned the pub around."
• "Personally had bad experiences previous owners. However the staff and the owners are far better then previous."
• "Yvonne is amazing and does everything to make you have a lovely time and very accommodating."

Cons:

• "Booked a table and they'd clearly forgot so it was like oh just sit anywhere!"
• "When we arrived they had no idea regarding the booking... the rest of it was a shambles."
• "Management and staffing clearly very poor - not enough staff to accommodate punters and restaurateurs."
• "The new manager appears not to care about the Community."
• "Management and staffing clearly very poor - not enough staff to accommodate punters and restaurateurs."
• "Booked a table for 22 for my daughter's birthday when we arrived they had no idea regarding the booking."
• "If it was down to the manager on duty last night, my review would be 1*."

Value & Pricing

Pros:

• "A good place to go for some cheap food and a few drinks."
• "The food was good and at really good prices."
• "On positive side the burger was decent and good value."
• "Lovely food at great prices, a lot to offer on the menu along with challenges!"
• "Excellent food at a great price."
• "Service was decent, and the pricing seemed reasonable."
• "We had the shared large chicken mix meal and it was impressive enjoyable and worth the valve for money."

Cons:

• "Avoid at all costs!"
• "£60 fine for parking! Used to come often before it went down hill."
• "I went there on 15th November for a birthday meal with my wife and son and now today I have received a 100 pound fine for parking in the pub car park."
• "Steaks were expensive but greasy and tasteless without spices."
• "The worst steak I have ever had in a pub and no refund or apology."
• "Group booking for 50 people... Not enough staff on the bar so at least a 10 minute wait for drinks."
• "Guess you pay for what you get."