Connells Estate Agents Yeovil Reviews Summary

Customer Service

Pros:

• "James Jordan and the team at the Yeovil branch of Connells Estate Agents. He was always available and communicated in a clear and timely manner."
• "Danni and Cheryl in lettings are a really friendly team that are prompt with communication and really helpful."
• "James Jordan thank you for always welcoming me with a smile and eagerness to assist in anyway possible, any issues were always dealt with speedily."
• "The staff was amazing very well mannered help me get my dream home!"
• "If somebody was not available to talk to, we would always receive a call back within couple of hours!"
• "Connells where very open and honest. Whenever I contacted the office someone was always polite and helpful."
• "The whole team is very helpful and friendly."

Cons:

• "Long gone are the times where loyalty meant anything!"
• "Terrible service, would not recommend and will be going elsewhere."
• "No call backs as promised and not really bothered about customer service unless financially driven."
• "Couldn't actually view the first two properties I wanted to."
• "Also, I arranged a viewing on a property and the agent never turned up!!"
• "However, they never inform me of new properties coming on to the market."
• "Not very impressed with their customer service. Now day 3 waiting a response detailing service charge on leasehold flat for sale."

Mortgage and Property Advice

Pros:

• "I visited Shannon G the mortgage advisor at Connell's Yeovil. Very knowledgeable, kind and professional."
• "Martyn assisted us with our mortgage and gave the best advice whilst explaining and clarifying anything we were unsure about."
• "Martyn the mortgage advisor in branch was also very helpful. Would definitely recommend Connell's."
• "Seamless communication between me as the buyer and the seller facilitated by Mark, chaperoning the solicitors from offer to completion in 6 weeks (there was no chain)."
• "I would definitely recommend Shannon as a mortgage advisor."
• "Shannon Garnett made the process of applying for a mortgage easy seamless and more importantly fun and exciting."
• "Mortgage and Insurance advice through Martyn was first class and he also worked hard for us to meet deadline that has been placed on us all in regards to the CV-19 pandemic."

Cons:

• "Do not however use their solicitors, they were terrible, very slow and rude, not helpful at all."
• "Unfortunately for us and for our Seller, our recommended solicitors firm was only slow and extremely difficult to reach."
• "Communication at times with Connells Solicitors in Wales became very frustrating due to staff on furlough."
• "These bureaucrats refused to answer our emails and didn't engage with other parties involved in selling/ buying."
• "I can’t give a 5 star rating due to the sellers using Connells recommendation for using their solicitors as they were not very efficient & pretty slow & let Connells down."

Professionalism and Efficiency

Pros:

• "Whilst other parts of the wider Connells organisation left a lot to be desired the situation was completely redeemed by the Yeovil branch team which was extremely well led by Mark Smeeth."
• "A HUGE THANK YOU to Mark and your team for your efficiency, patience and understanding."
• "Mark had some great ideas on how to market the property with an open day and offered a great deal on the marketing and solicitors costs."
• "Mark not only chased for the solicitor but also escalated our conveyancer (and his lack of communication)."
• "Mark definitely went above and beyond his role by keeping me informed at every stage, and offering wonderful help and advice along the way."
• "Mark managed to get all of these resolved very very quickly, always the same day, sometimes within hours."
• "Mark Smeeth and his team, particularly James Jordan, provided us with genuine 5 star service when selling a property for us recently."