EweMove Estate Agents in Yeovil Reviews Summary

Customer Service

Pros:

• "Paul and the team have been brilliant from start to finish."
• "Communication was excellent, always readily available on the end of the telephone or very quick to return a call."
• "They kept us informed and updated at all times, excellent communication with us and our solicitor which was extremely helpful at a very stressful time."
• "They are always easily contactable and responsive, and have brought warmth and enthusiasm to what was, for us, a necessary quick turnaround."
• "Paul and Anita and their colleagues in the Yeovil branch have expertly guided us through our first month as landlords, they found a suitable tenant very quickly."
• "Paul was always prompt and kept us informed at all stages of what for us was a difficult onward purchase."
• "They always call back when there is a query and I feel they look after the properties as if they were their own."

Cons:

• "Ewemove have done little about it. They say they have spoken to him and he denies doing it even though there is video evidence."
• "This situation has affected my daughter’s mental health with constant noise torture until 3am which Ewemove have disregarded."

Professionalism

Pros:

• "His service is second to none and he went over and above to help us when we were out of the country and had to rely on him more than most."
• "The staff at EweMove Yeovil were also very helpful and professional."
• "Paul, Nicky and the Ewe Move team are wonderful, professional and very helpful!"
• "Both Anita and Yasmin are incredibly professional, communicate timely and are always on hand for anything needed."
• "Paul Anita and the team deal with everything very professionally from tenant find to full management."
• "Very informative & in depth marketing appraisal of your property which is shown on first meeting."
• "They have gone above and beyond for us and we couldn't be more thankful and appreciative for all they have done."

Cons:

• "today I visited the business with my sister Enquiry for a 2-bed house, the first agent was very nice, the other agent was very rude."

Efficiency

Pros:

• "A great service, good communication and attention to detail."
• "Everything was handled very quickly and professionally; from first contact to the new tenant moving in; everything was managed efficiently making it very easy and reassuring for me as landlord."
• "After just two days they had over twenty interested parties and viewings started on the Monday after I signed the paperwork on Saturday."
• "Great service from Anita and Paul, from start to finish the service was very professional and efficient, regular updates and ease of communication during the process."
• "Paul was super efficient and made time for us at short notice."
• "Paul completed the tenancy agreement and we made arrangements to collect the keys on the Saturday, less than 2 weeks after agreeing the rental."
• "I’ve just bought my first house with Ewemove and would thoroughly recommend! Incredibly efficient service, very helpful and lovely people who really go above and beyond."

Cons:

• "With the previous agent, after 119 days we had just TWO couples visit, neither of which were really interested."

Integrity and Commitment

Pros:

• "It's not often that you find people with such a high integrity and commitment to customer service."
• "Their enthusiasm, attention to detail & the personal touch made us both feel they had our best interests as their priority."
• "I felt he was extremely professional and helpful all whilst trying to get the best price for his vendor."
• "Paul and Anita have both in spades coupled with their attention to detail and going above and beyond really makes them the dream team!"
• "They truly are on hand 24/7 and really do know what they are doing."
• "Paul and his team have dealt with any issues we have had swiftly and accurately."
• "From the first point of contact (at 10pm) it was the personal touch that mattered."

Cons:

• "I didn’t think much of their recommended solicitor but Paul Gammage was very good and we would go to him again."