"Really lovely staff always making sure that I was comfortable and answering all of my questions."
"Everyone was very welcoming especially to my little girl who was very shy, they comforted and reassured her all the way through."
"Professional and very friendly staff members."
"The whole team were welcoming and friendly and there was an elderly lady having her hair done and the respect given to her was beautiful to see."
"The staff were friendly and welcoming and gave great advice and help to two total hair novices."
"Customer service is always great; they go the extra mile to make you feel comfortable during your hair app."
Cons:
"I have NEVER received such unprofessional service or lack of empathy from anyone!!!"
"I have had Marcia do nothing but talk over me and hang up on my phone call stating she refuses to refund me."
"However this time I wish I never allowed such a poorly run salon to take £497 for such a BAD job."
"Brought this up to Marcia but she was adamant that this is a ‘normal timeframe.’"
Salon Experience
Pros:
"It's a treat and so relaxing when I'm there."
"The salon itself is very upmarket."
"Truly the best salon experience i have had in a very long time."
"This salon is very lovely inside, you can tell that the owner as put a lot of time and care into creating a professional and warm atmosphere."
"The salon was clean and bright and there was only two clients in the salon which was something I hadn’t seen before."
"The hair washing experience alone for me is A*"
"The salon is also very clean and tidy."
Cons:
"Go elsewhere if you want a decent colour done!! Horrendous!!"
"The junior staff who attended to me was slow."
"The braiding was bulky and hence not easy to sleep on."
Professionalism
Pros:
"Marcia always exceeded expectations!"
"Marcia was professional, prompt, knowledgeable, and kept me updated throughout the entire process."
"Professional and quality service as always. Good advice on hair care and maintenance."
"The professionalism and knowledge from the stylist is impressive."
"High quality products used, friendly and helpful staff, professional and stylish environment."
"They are professional from being to end highly recommended this salon."
"Devine are above all professionals of the highest accolade."
Cons:
"Nearly 500 is too much to be messing about with!"
Styling and Hair Care
Pros:
"Every single time me and my children come here, we leave feeling and looking amazing!"
"During my visit to DeVine Hair Studio my hair always comes out soft, silky and manageable."
"I didn't just get the treatment I asked for, I was given detailed hair care advise that was simple and individual to me and my hair type."
"I'm always happy after having my hair done at DeVine, and if I'm not sure what I want Marcia always knows what I would be happy with."
"I love my new hair cut :)."
"I had my bridal hair done by Devine Hair Studio. I chose a natural hair style and was very pleased with the outcome."
"Time is taken to ensure your hair gets exactly what it needs and you're provided with the information you need to continue your healthy hair journey."
Cons:
"I had a sew in with a leave out by Alina and it was not the best."