The Bonham Hotel Reviews Summary

Location

Pros:

• "Conveniently located in Edinburgh's west end."
• "The location was peaceful but still not too far from all the action."
• "Hotel is beautiful and in a great location as it’s about a 10min walk from the city centre."
• "Great location on a quiet street and still close enough to all the action."
• "The Bonham Hotel is a quiet property located near the city center and main attractions."
• "It's a cosy hideaway in the capital's new town."
• "Great central location, only 5 minutes walk from Princess Street."

Cons:

• "It can be found in a rather inconspicuous location and I was apprehensive when our driver dropped us off."
• "The hotel is on a quiet street, but walking distance to most attractions in Edinburgh."
• "It's about a 25 minute walk from city center."

Service

Pros:

• "The staff are friendly, professional and attentive, and also up for a bit of laugh which we enjoyed."
• "Its staff are friendly and aim to please, and can hardly be faulted."
• "Everyone, from Reception staff to the server, were cordial, polite, friendly and knowledgeable re. their role."
• "The staff are lovely and so helpful and have all the time in the world to help everyone!"
• "From the moment we walked in the staff were so lovely and couldn't do enough."
• "The staff attention from the beginning when we walked into the hotel was lovely."
• "The staff were very friendly and welcoming and ensured that we had a comfortable stay."

Cons:

• "One waitress forcefully walked into my chair as she was scrambling to reconcile the orders & seemed irritated."
• "Horrible racist staff that got me racially profiled on first sight."
• "Lame staff and shameless management."
• "When I got back in touch with The Bonham, the extremely unhelpful person on the phone said 'It is a very secure system we use, I'm not sure what you expect me to do'."
• "The staff is rude. I had to ask twice yesterday morning for someone to take my breakfast order."
• "Our waiter kept dropping things from our table and not once did he top up our wine from the bottle for us but seemed to do for guests that were staying there."
• "Daytime receptionist treat their guests with no smile and greeting."

Rooms

Pros:

• "The rooms are immaculately clean and tastefully decorated."
• "Spacious luxurious rooms."
• "The rooms had a lot of modern features while giving off a cozy vibe."
• "The junior suite is a spacious room that is well appointed."
• "The rooms are well decorated, spacious and bright."
• "Room was clean and spacious and very comfortable with everything you need to make your stay."
• "The rooms are incredible."

Cons:

• "Really poor soundproofing."
• "The cleanliness left a little to be desired though, it was relatively dusty and the bed sheet didn't fully covered the mattress so that it kept coming away a bit."
• "The room we have stayed in was a Townhouse Double and it was a little bit small."
• "The basic room is what we have. It's small."
• "The only downside was there is no air conditioning and Europe was experiencing a heat wave when we were there."
• "Our king bed was actually 2 small beds pushed together with uneven padding on top."
• "A basement room under a busy bar with no natural light."

Food

Pros:

• "Chateaubriand was incredible, my girlfriend and I are still talking about it a week later."
• "Afternoon tea, in beautiful surroundings, with a choice of teas was the best we have ever had."
• "Food was 5 stars, for certain."
• "Breakfast is pleasant."
• "The room was delightful, Soaking tub. HOT water. No fog mirror. Complementary water and snacks."
• "Just had a belated Christmas/birthday celebration Boozy Snoozy Lunch with friends at the Bonham."
• "The breakfast offerings were yummy."

Cons:

• "Breakfast is a bit rubbish, definitely not worth £22."
• "Had high hopes for The Bonham restaurant, however food was just OK and service was poor."
• "The sausage was just a mush of vegetables in a tube shape and there are far better available that I would prefer to eat at 7am."
• "Breakfast was bad - bacon as dry as a desert and sausage you needed a chain saw to cut."
• "My main course wasn't quite as expected. It was listed as camembert but was actually potatoes with a cheese sauce."
• "Both our desserts were obviously pre-prepared."
• "Food in the hotel at night is very small portions and it's pricey."

Value

Pros:

• "Highly recommend."
• "Love the Bonham."
• "Its pricetag is however that of an upmarket boutique luxury hotel."
• "Had food which was reasonably priced."
• "We used an Itison voucher for two flat iron steaks and a bottle of house wine, which was very good value."
• "The lager from the mini bar was much needed on arrival and well priced at 3.75."
• "We have been for meals in the restaurant several times and been impressed at value for money."