PC REPAIR MAN Reviews Summary

Customer Service

Pros:

• "They were amazingly friendly and professional."
• "The customers we encountered in the shop were being dealt with professionally, problems were explained clearly in layman's terms, and most importantly, without any rush."
• "Really nice folk, wouldn't hesitate to use them in future or recommend them to friends."
• "The staff were very lovely, and they seemed genuinely committed to getting me the best possible fix for my computer."
• "They are very professional in their approach and very customer friendly, showing a real willingness to explain the problem with my computer back up system and taking time to answer any questions I had."
• "Excellent customer service and very professional."
• "Very friendly staff, know what they are doing, good prices and above all honest!"

Cons:

• "Obviously they have so much business they can't be bothered to take the time with people who aren't computer literate."
• "Male who called me about my computer seemed to just want to sell me data collection and couldn't explain my choices clearly."
• "They also tried to sell me “GeForce GTX 1660 Super” for 500 pounds, even though the current price off of amazon brand new is 325!"
• "Was told by Tebou that my Lenovo laptop wasn't worth fixing. He just wasn't interested."

Repair Quality

Pros:

• "Repair done promptly and well."
• "Second time I have used these guys and honestly they are absolutely fantastic. Were very accommodating and were incredibly quick with discovering the problems and fixed them the same day of being brought in."
• "They did a great job diagnosing and repairing my son's PC."
• "Laptop was fitted with a new SSD hard drive for relatively cheap and it now works better than it ever did before, they gave it a full clean and it feels like a brand new machine."
• "They ended up not charging me, as they couldn't provide a more 'permanent' fix, however they still managed to fix my laptop and it's working perfectly!"
• "Thibault, who dealt with my computer, was fast, friendly and professional and was able to fix my problem within a day."
• "This place works absolute miracles!"

Cons:

• "Pretty good place. They offered to run a test on my pc parts, which went decently good, and they said the GPU was broken, but turns out later on, the power supply is broken."
• "On their first attempt that not all of my files were there / I had a series of empty folders."

Value for Money

Pros:

• "All I paid for was £45."
• "Certainly cheaper than new PC!"
• "The charges are unbelievably low."
• "The price was responsible."
• "All at a competitive price."
• "And repair price was very reasonable."
• "Great price- less than half of what they were going to charge me at Simply Fix it Stockbridge."

Cons:

• "The cost of this was high so I went for the data recovery and decided instead to invest in a new laptop."

Communication

Pros:

• "The service and advice I received was freely given and patiently explained as to timescales and backing up data."
• "Throughout this process I was kept up to date via texts whenever there was any progress to report."
• "Extremely fast service, he was also very friendly and helpful."
• "Excellent. Extremely efficient and good communication."
• "They took their time explaining every step of what was going to happen once I dropped off my laptop."
• "Excellent and professional service, excellent communication."
• "They even text you when they've fixed it so you don't have to keep coming down to check when its been finished!"

Cons:

• "I can comprend everything even if i don't speak english very well."