Address: 78 Bruntsfield Pl, Edinburgh, EH10 4HG, United Kingdom
Phone: +441315498820
Rating: 4.5
based on 140 reviews.
Customer Service
Pros:
"Excellent individual attention!"
"Staff were fast and receptive, making sure to provide helpful diagnostics and clear solutions to problems."
"Any queries I've emailed across have always had a prompt and helpful reply."
"staff are very friendly, the process was so quick and professional"
"Very efficient, knowledgable and friendly member of staff helped me get my iPhone 6s screen replaced."
"Helpful staff, communicative during repair."
"The staff are always professional, polite and helpful."
Cons:
"The member of staff we talked to was really rude."
"The personell seem to ignore your input."
"Appalling customer service and zero communication with me."
"Terrible attitude."
"The service was sub-par and the attitudes of most employees was not cooperative or customer-focused."
"The person on the desk wouldn't let me speak to the person I spoke to on the phone, and then spoke in an incredible condensing way."
"The member of staff which I spoke to wasn't very polite."
Repair Quality
Pros:
"They clearly explained the issue (corrupted profile), showed me that all data was still intact."
"These guys worked so hard to take my laptop apart, clean all the pieces and repair the motherboard under a MICROSCOPE all under the £99 service charge."
"fixed my smashed phone screen and it has been working perfectly fine for months afterwards :)"
"Repaired the broken screen and returned to me within 3 hours; staff were excellent."
"They replaced the screen and cleaned the dock."
"Both were repaired swiftly and significantly less than the Apple Care quote with no fuss."
"Excellent and speedy service - all options were clearly explained to me and not only was the laptop fixed, it came back looking like a new computer, cleaned and running smoothly."
Cons:
"Awful service. Brought in my faulty laptop - knowing pretty much exactly what was wrong with it, simply needing it fixed."
"They replaced my screen with faulty parts."
"THEY DO NOT USE GENUINE PARTS!! My screen is unresponsive and clicks other apps when I’m not even near them!!!"
"Didn't appear competent so took my IMAC back. Wouldn't use or recommend them."
"Although they used a copy iPhone screen, not the original, so there’s significantly worse colour, vibrancy and brightness."
"worst experience ever. Charged me tons of money to change my iPhone screen, £79!!"
"They basically conned me out of £600."
Cost and Transparency
Pros:
"They are honest about their work and didn’t charge for any extra parts as they weren’t required."
"They make sure you are aware of costs involved before committing to any work so there are no unexpected bills."
"Had my laptop fixed for a reasonable price."
"They have a no fix no fee policy, so what’s to lose?"
"I paid a reasonable price in comparison to what Apple was asking for."
"Helpful staff. There was a small screw missing from my laptop and they patiently went through all of the spare screws that they had until they found one that fitted, and they didn't charge me anything."
"Good service, managed to bypass a windows 10 password (which I had forgotten) for me while protecting all my files and programs."
Cons:
"Very expensive for basic repair £99 upfront with no parts included."
"They didn't listen to what the problem was and I ended up having to go there twice and pay 140 £."
"They charged £99 upfront for their 'diagnostics and repair service' then told me the issue was my graphics card but couldn't guarantee there weren't other problems."
"Went to another shop who quoted me a price much cheaper... Very unhappy as I could have got this speed of service far cheaper."
"They tried to replace my whole screen for £150 instead of just replacing the cable which was faulty."
"Terrible service and way overpriced."
"They charged £100 before the technician had even looked at it, then another £100+ for the repairs and time."
Communication and Efficiency
Pros:
"The problem was identified quickly and resolved."
"They clearly explained the issue (corrupted profile), showed me that all data was still intact."
"So impressed by the service, I got them back fixed and working within a few hours."
"From the first phone call to enquire about repair and collection 3 days later communication was friendly and helpful."
"Quick diagnosis of problem, followed by very sensible proposals for a way forward, time-schedule given and adhered to - a very professional approach."
"They text me to say they were ready to pick up."
"I got my laptop back in about 24 hours."
Cons:
"It took a few phone calls, and 3 weeks to get an answer back."
"Communication could be better, but having seen the volume of people coming through the door and phoning it's a wonder that they have time to do the actual repairs let alone anything else."
"They were never upfront or clear and make it seem like they are the best option when in fact maybe they just weren't up for the job."
"Their website does not mention an upfront fixed fee or what the fee is."
"Not v responsive to email/website messages at present."
"Poor service, ducking blame and unwilling to do the right thing to correct their mistakes. Avoid."