Bentleys Smokehouse Reviews Summary

Food Quality

Pros:

• "The quality and presentation of the food were simply amazing and left feeling very full."
• "Everything on the platter was cooked perfectly and I am very keen to come back and trying other things on tbe menu."
• "Food is outstanding, staff are really friendly and helpful and the music is brilliant."
• "The food here is amazing! I had a bacon burger and fries, the burger meat was so tasty and the fries were perfectly cooked."
• "Food was perfect and the friendly staff made the night more than enjoyable."

Cons:

• "We had the brisket, prawns, sweet potatoes and pulled pork. All of this tasted like it was cooked straight from the tin."
• "Food varies. Sometimes amazingly good and huge portion, at others just okay. Depends on the dish ordered I guess."
• "Good meal although the chicken was a bit dry but otherwise OK."
• "The brisket I had, and my mum also had, wasn't great. It wasn't seasoned very well and was quite tough."
• "Service was great, food was tasty, but portions were small for the price, some of us left still hungry."

Service Quality

Pros:

• "Service was wonderfully attentive, without being overbearing."
• "Staff were very friendly and polite and food came out quickly so overall it was a very good experience."
• "Service was spot on, lovely staff."
• "The service was excellent as well. We were allowed to sit on the table of our choice since it was Monday and it wasn't fully booked."
• "Service from Nyah was quick, attentive and professional."

Cons:

• "The only reason I'm giving 4 stars is because the service was very very slow."
• "Service wise we had to physically leave the table to get them to come to us so we can order."
• "Service and food substandard. The manager was extremely rude and aggressive."
• "Part of order was wrong. Waiter had difficulty with english i think."
• "Unfortunately, the staff are lacking decent customer service leaving us waiting a considerable amount of time just to get a menu."

Ambiance and Atmosphere

Pros:

• "The atmosphere was pleasant, we had a cubicle which was more private and a relaxing dining experience."
• "It was busy but not packed, with plenty of space between the tables, meaning a wonderful, vibrant atmosphere, whilst still feeling cozy and private."
• "The vibe in the restaurant is very distinct and fun, great service too."
• "Fantastic American themed restaurant with a good menu with something for everyone on it."
• "Really lovely staff and really nice food! The music was great, the cocktails were delicious."

Cons:

• "Lovely atmosphere however, staff were not fantastic."
• "Very spacious restaurant with limited parking in the road and parking restrictions."
• "Service was excellent and efficient, shared starter was ok but not a great amount for thr price."
• "Agree with some previous reviews music was way too loud to hold a conservation."
• "Nice food, but spoilt by very loud music, asked to be moved, was told they would turn it down, but still very loud."