Asda Watford Supercentre Reviews Summary

Store Environment

Pros:

• "Nice big store with plenty of parking."
• "Huge car park with plenty of free parking and a petrol station too."
• "The parking lot is spacious and large."
• "Free parking available."
• "Parking is easy to find, especially if you land upon early weekends."
• "Massive free car park with a large undercover section at the back of the store."
• "Lots of parking space available outside."

Cons:

• "The shelves are dirty and dusty cheap and poor quality..."
• "The place was a mess and was overall not a nice experience."
• "Huge store but probably too big for me. The quality of fruit and veg was poor."
• "Empty shelves, rotten veg and fruits, products out of date, green sausage on the shelves with other products."
• "The fruit and veg section is low quality, usually rotting food or wet food from regular leaks from the ceiling."
• "Its a dirty place, was there last night and there was rubbish everywhere we went, food on the floor, smashed glass bottles."
• "The downside to this ASDA store is that it's dull due to poor lighting, narrow aisles, loads of litter on the entrance to the store from the under cover car park."

Customer Service

Pros:

• "ASDA staff are always helpful and chatty, covid precautions are adhered to."
• "Customer service staff and security staff are always welcoming and friendly."
• "Staff helped me at the smart checkout too."
• "U can tell in the last yr the staff have 100% had better training from management."
• "Also the staff here are so friendly, polite and helpful which made a really enjoyable shopping experience."
• "Staff at this branch I have found to be helpful and friendly."
• "The staff are friendly and helpful."

Cons:

• "Parked in Asda rear car park to do shopping last Thursday morning. Received a penalty charge notice through the post today."
• "If you find someone they are so unhelpful...lot of staff lurk around the till supervisor area....when people on the self service tills need help."
• "An extremely rude, disgraceful and little checkout man was being very nasty to my deaf mother at this supermarket."
• "The security team at ASDA are aggressive, rude and extremely unprofessional."
• "When you go to the workers they don't want to help and when they do they take you to the wrong places."
• "That's enough now. I've had several bad experiences with this store, and mostly to do with their security personnel."
• "The employees in the store provided excellent customer service and they were very helpful."

Product Availability and Quality

Pros:

• "Prices are very competitive being cheaper for a reasonable shop than the other supermarkets."
• "During the shop I found everything I needed (and more!)"
• "Big superstore with a good selection of everything for family, home and clothing."
• "Most of the Indian groceries and vegetables are available like flour, rice and spices as well."
• "Products are great, fruit & veg are always far better than Aldi & Lidl being very fresh."
• "Fruits and veggies are great value and quality."
• "There is a great variety of food too."

Cons:

• "Most the things I wanted were out of stock."
• "Fruit and veg mouldy on the shopfloor, Out of date products on chilled and how can a chocolate be out of date sitting on the shopfloor..."
• "Empty shelfs due to asdas not wanting to pay higher prices and hurt there profits."
• "The women's toilets are also shut down today and the queues for the alternative are borderline ridiculous with old and infirm expect to suffer the queue."
• "I have noticed their quality of foods is very poor compared to their competition and prices are not cheap."
• "Over all I love the store but a like disheartens to see so many empty shelves."
• "Shelves are not being re-stocked, and when staff are asked for an item from storage they say it is no longer in stock!"

Management and Operations

Pros:

• "Massive store always busy but well managed store."
• "It's a Hypermarket, it is massive and has other stores under the same roof eg Shoe Zone, Costa and McDonald's to name a few."
• "A very large supermarket with an entertainment section, George clothing, sun beds, McDonald’s, card shop, costa, hairdressers and more."
• "Once you enter you will witness how big and how variety of items you can find in the store from Vegetables, snacks, stationery, baby items, clothing and DiY tools."
• "You can find almost everything you need, the shopping centre is huge and has lots of things inside."
• "This is a huge shop/supermarket or department store, has everything from patio heater fire pits to clothes and electrical goods and a ton of other stuff in between, its great value for money and loads of free parking."
• "Very large supermarket and has clothes, food, hardwares and lots more besides."

Cons:

• "Been told they have a new manager who isn't nice, hasn't introduced himself to the team, been there for months and workers have said they couldn't point him out if he walked past."
• "Its not the actual store that's the problem, its the muppet managers they've supposedly got running the joint."
• "There are serious management issues here, its not like this has crept up on you, Any Asda's senior area/regional managers you need to step in and get a hold of this."
• "The store is big but the management team are running it to the ground..."
• "No idea how they pass health and safety rules, they lock the doors to the car park at 8pm and it's done by a third party and Asda have no keys."
• "Awful store can't even process a refund which was their mistake because they don't trust their own management staff to authorise refunds."
• "The Restaurant is a total joke, and a disgrace."