"Great customer service from Adam 5* best service had in a Miller and Carter."
"Sylvia for sure is a credit to this place, very friendly and extremely attentive."
"Service is customer focused and food is exquisite."
"Service at the Hockley Heath miller and cater was exquisite, atmosphere cheerful and food delicious."
"The Staff were just the best! So welcoming, knowledgeable and helpful!"
"Made welcome by pleasant staff; thanks particularly to Izzy J for excellent service, nothing too much trouble."
"Wait staff are VERY attentive without being overbearing."
Cons:
"Service very slow."
"It took a long time to get seated, ordered, served and billed."
"Service was very slow, took a long time have drinks served and empty plates/glasses cleared away."
"Staff were more interested in cleaning and getting prepared for the next day than being attentive, made us feel like we were in the way."
"On New Year's Eve look like very understaffed and service was shocking with an experience, waitresses with bad attitude and manager didn't wanna do nothing about it."
"Service was shocking extremely slow had to keep asking where drinks were took forever to take food order."
"Waited for table, waited to take order, waited for starter, waited for main, waited for bill, waited to pay."
Food Quality
Pros:
"The food was faultless the steak was beautifully cooked along with my friends maple glazed chicken."
"Food was excellent and we had a few cocktails which were very well made also."
"The food was amazing and absolutely fantastic, very well presented."
"The food was bloody delicious. Perfectly cooked steaks and delicious sides."
"Delicious high quality plates, selection of wines and great service."
"Food was great, six of us and every meal fantastic."
"The food was mouth-watering, the portions were huge and the taste? Out of this world!"
Cons:
"The sirloin steak was very disappointing despite 2 efforts."
"One of the meals was quite different to the description."
"Ordered a wedge salad for it to come with no bacon, no silton cheese, barely any chicken and the steak fillets which were meant to be medium rare, more like burnt."
"The whole atmosphere was so uncomfortable that we paid for our drinks and left before ordering food."
"I ordered a 'supergreen nourish salad bowl' and I thought it was very disappointing."
"To be honest though they've put the price up and portion sizes were smaller."
"The steak I had came basically raw, I order medium-rare, maybe it was lost in translation."
Value for Money
Pros:
"The set Sunday menu was great value but was too much food for me."
"Consistently always a great meal cooked as should be service great good value for money."
"It's fantastic. A great selection of courses, all well cooked... all for £28 for the 2 of us."
"Lunch menu is excellent value for money."
"Never had a bad meal, absolutely beautiful food, you get what you pay for!"
"The food is always received hot, looks great, is very tasty and plentiful."
"A great selection of courses, all well cooked....The cheddar mushrooms were great, the mackerel pate really tasty, the cod and chips super."
Cons:
"The portion that you get when you order the lamb rack of ribs is quite small and isn’t really value for money."
"Overall, it's nice, but I do think it's a little overpriced."
"Very very poor will not be going there again."
"For an upmarket place with a price tag the service was really quite bad."
"The top-end steak meals are on the pricey side for a casual lunch, but for a special occasion, they look fabulous."
"For us, miller and Carter is a treat. We cannot afford to visit as regularly as we’d like. And the quality simply didn’t live up to the cost or the expectation."
"Not impressed considering the price paid."
Ambiance and Decor
Pros:
"We love the restaurant itself...as it's so well laid out...and quite spacious, and the decor gives it a special feeling."
"Her beautiful blonde hair dangled and glistened making the setting that much more tranquil."
"With a stylish setting and spotless venue, a warm welcome met us at the door."
"It really is a lovely atmosphere at Hockley Heath."
"The atmosphere was lovely cosy friendly."
"Decor is lovely and inviting."
"The decor was tasteful and the atmosphere relaxed yet special at the same time."
Cons:
"The whole place seemed spotless except at the table we were offered. The walls next to the table had a lot of minor food/drink splashes which let the decor down."
"Restaurant was cold with little fan heaters dotted about."
"Most of our group had to sit in their coats as room was cold."
"However, I have noticed water stains on some walls due to previous roof leaks."
"Overall the restaurant felt tired and run down."
"We froze… I kept my padded coat on, gloves and scarf."
"Always loved miller and carter but feel the food presentation has slipped and general attention to details."