Address: 2, Off Cultins Rd, Calder Rd, Edinburgh EH11 4DL, United Kingdom
Phone: +441314534411
Rating: 4.2
based on 312 reviews.
Customer Service
Pros:
"Sam provided amazing service from start to finish."
"Sophie was a great help to us today as we bought our new car!"
"The whole process was so simple and well-executed by Craig, and his knowledge and experience made it a very stress-free and pleasant experience."
"Great experience at Evans Halshaw with Sam. Very helpful and detailed with everything in the deal and was more than happy to answer any questions I had."
"We had a brilliant experience with Sam at Evans Halshaw Edinburgh West this afternoon."
"Popped in as I wanted some more information regarding a few cars I was interested in. Spoke to a young lady named Sophie who was amazingly helpful, friendly and professional."
"Emma was so helpful and kind, can’t recommend this place enough!"
Cons:
"He said he'd look into it and call me back later, more than 24hours later, nothing."
"Do not recommend buying used cars from here no organisation."
"Went to see a car having arranged an appointment. The person with whom I had arranged the appointment was busy and nobody else seemed to be particularly interested in us."
"Car was in for a service but they don’t pick up the phone."
"Refused to repair a Combo van under warranty."
"I am absolutely shocked by the dreadful aftersales service provided by EH Vauxhall dealership in Edinburgh."
"Please don't use this garage I have purchased four cars from them and will never return now, absolutely disgusted with their customer service."
Vehicle Quality
Pros:
"Picked up our new Astra GS yesterday Tuscan Grey. Beautiful looking car and lovely to drive."
"Just collected my third vehicle from Paul Johnstone at Evans Halshaw. The man is incredible!"
"Had 2 cars from this garage and they’ve been great."
"Recently bought a car from Sean at Evans Halshaw, bought the most stunning car, immaculate inside and out."
"Another new car for us thanks to the expertise and advice from Alex and Sam for making it all so easy and straightforward."
"Had an issue with the car we bought after we left the garage. Called when we got home and took the car back two days later. Fantastic service, friendly and accommodating staff and brilliant customer service."
"Bought a second hand car from Paul Gordon. He was fantastic."
Cons:
"Sold a faulty second hand car that also had front tyres that were bald and cracking."
"Completely useless. Bought a car from them in April 2023 and the car completely broke down by the end of May 2023."
"Handed me car with flat tyres corroded alloys ect ect."
"Since purchasing vehicle I’ve had nothing but issues."
"This garage is deeply deeply disappointing and to think I had put all my faith and trust into these people just to be utterly let down."
"Terrible service. Refused to repair a Combo van under warranty."
"Avoid this place at all costs. Had multiple issues with our car."
Sales Experience
Pros:
"I traded in my car today and it was a wonderful easy experience thanks to Sean."
"Collected car today and after a long wait for my new car, the sales person Richard and Matthew have been amazing."
"I was distance selling and buying a nearly new Grandland and negotiated with John Lennon who was excellent."
"I bought a Car today. The Agent John Paul Lennon got me the best deal & far better than Peoples Ford."
"Sold a car here and the sales man Paul Gordon went above and beyond all my expectations."
"Paul helped me to get the best car suited to my needs with the best price."
"I cannot complain about the level of service that I got from Richard Gibbons. Absolutely first class."
Cons:
"Updating my review from 5 stars down to 2 due to poor after care support."
"Do not buy from this garage. Terrible customer service from start to finish."
"The showroom looses a star because they couldn’t give me a deal on the car I was buying."
"Customer care does not exist with this garage. Only bothered about getting the sale."
"I'd made a timed appointment, I arrived on time, absolutely nobody was available or even interested."
"Signed a deal on a brand new car 8 weeks ago, monthly price agreed as well as price for part exchange of my current car. Fast forward 8 weeks and have had absolutely zero communication from them at any stage until they’ve now contacted to tell me the terms of my deal has changed."
"To sell a car stating it is in perfect condition to then reject the sale after I have signed everything including finance, last minute after i have chased and chased them for a update on the car is disgusting."
Communication
Pros:
"Ordered a new Mokka e back in march, a few delays, altho kept up to date and seems to be a industry wide thing."
"Gavin’s communication has been first class."
"Harry Berrisford has been a fantastic salesperson. He was patient & listened to our needs & provided the best outcome for us."
"Great experience on latest service visit where Martin and his team (particularly Megan) looked after me from start to finish."
"Both Richard Gibbons and Corey Reynolds were brilliant at explaining everything, and my Wife commented that it was like dealing with a member of the family."
"John Lennon took his time to show us around, explaining clearly the options available."
"We had the pleasure of dealing with Sam who was more than helpful from start to finish."
Cons:
"I have been trying since 31 October to find out when my service is due."
"Absolutely awful after care by the team with the follow up customer service team at pendragon not being much better."
"Total cowboy service department, waited 2 months for a service."
"I’ve heard nothing. On the 13th April, I emailed everyone at the dealership I’ve had contact with... I never received any response."
"This was over 2 weeks ago and never got a call back."
"The stress and anxiety they have caused me and my family in the last week is unimaginable."
"After two phone calls, I was told the manager Alex would call me back, but guess what? No phone call."