Arnold Clark Edinburgh Seafield Motorstore Reviews Summary

Customer Service

Pros:

• "Really helpful & professional staff. Rico Singh, recently sold me my new car and he couldn't have been more helpful."
• "Great staff Great service."
• "Arnold Clark staff absolutely brilliant."
• "The staff Kieran Gordon and Grant Summerville were very friendly and helpful when buying my new car."
• "Thank you to Lisa and Emma for being so helpful and friendly at the Motor Store Seafield Edinburgh."
• "Great genuine warm, friendly and personal service from Grant."
• "Ross Hunter was very friendly and listened to what we wanted."

Cons:

• "Daughter escalated this complaint with customer services more than 8 weeks ago and has had no reply."
• "Absolutely shocking customer service from the start and this will not be left."
• "Awful - Emma McDougal was terrible."
• "Once you've bought your car they don't give a toss and their customer care is an embarrassment."
• "The receptionist (Val) was very rude."
• "Not happy with the after care get told to leave my name and no one gets back."
• "Absolutely appalling customer service, waiting near 7 months for the correct documents, constantly fobbed off and lied to."

Sales Experience

Pros:

• "I would definitely recommend this car shop and Ross."
• "Just leaving a review to let those potential buyers know, that this is the 2nd time I’ve bought a car from here and will continue to do so."
• "I am very pleased with my car and would highly recommend Kieran if you are looking for a new/replacement car."
• "Rico Singh went above and beyond getting me a awesome deal with the car i wanted."
• "I had a fantastic experience today browsing for my next car."
• "I bought a car from Arnold Clark Seafield branch last month, I’m very happy with my car, the whole sales experience was also amazing."
• "I would most definitely recommend Dougie and the service we received from Arnold Clark a big thanks."

Cons:

• "Yesterday I ended up getting a car off a local dealership which was a much easier process unlike going to big money making companies like Arnold Clark."
• "Only problem was once I had agreed to buy I had to wait a LONG time as only the member of staff I had spoken to on the phone could process the sale."
• "Absolutely shocking after care service."
• "The car dealer is insensitive in terms of customer concerns and always speaks so fast and also does not listen to us carefully."
• "No apology when I spoke to Rico on the phone."
• "A liar, desperate and pushy. Three ways id describe my sales consultant Rico."
• "Didn't have the best experience trying to finance a vehicle through Arnold Clark."

Vehicle Quality

Pros:

• "We opted to test drive a vehicle on the Tuesday evening (visiting on the Sunday afternoon) and purchased it from the branch after test driving it."
• "Graham was extremely helpful in getting the car we wanted at a great price."
• "The car itself was beautiful however it wasn't economically what she had hoped for and the performance of the car wasn't what she expected."
• "I drove away one very happy girl with a lovely used car which is in great condition!!"
• "Bought my Nissan Qashqai from Greig S last Friday, smooth sale and the car is perfect."
• "We now have a car that is above and beyond what we expected when we went in."
• "The place was clean and cool (during some very hot weather), and I was well looked after with tea and water."