JC Select Edinburgh Reviews Summary

Dealership Experience

Pros:

• "I honestly can't fault the company at all, nor the sales rep."
• "Great service from the team at Motor Choice - Willowbrae Road Edinburgh."
• "Scott and his colleagues could not have been more helpful!"
• "The staff are very friendly and went an extra mile to get me the car I wanted."
• "Brilliant service from Scott Cameron at MCE."
• "I dealt mostly with Steven but also spoke to Darryl briefly while Steven was on holiday. Would highly recommend."
• "Exceptional service from both Sammy and John, I was probably one of their most annoying customers due to being so indecisive but I’ve definitely made the right choice with their help."
• "Received absolutely fantastic service from Stuart at the Edinburgh branch."

Cons:

• "I have been left in a situation now where the vehicle must be repaired at my own expense."
• "Car had few dents and scratches that were well hidden on day of buying and was noticeable next day, just got ignored also within 4 months the car stopped working."
• "A string of delays and failed promises regarding the delivery date of my car."
• "Very poor experience salesman very rude on phone got told car was very clean apart from a small scratch on door that would polish out."
• "The worst experience I've ever had buying a car!"
• "Could not recommend more, professional from the first minute. Takes only few mins to get decision and in most cases drive away asap!"
• "Not the best experience with that place especially David the main mechanic. Very rude person trying to do everything to argue and not focusing on the issue and how to resolve it."
• "Staff are very unfriendly, contacted this branch regarding a vehicle and 2 weeks later no one has still gotten back to me."

Vehicle Condition

Pros:

• "The car was as advertised, test drove 2 different cars in one day, got basically the same money if not more than those car buying sites where offering."
• "Love the Golf GTD - thanks Josh 👍🏻"
• "I had a very good experience at Motorchoice Edinburgh, all the staff were very friendly especially Sammy, our sale person!"
• "Just picked up my wife's lovely bmw x5 40d it was presented in outstanding condition."
• "The first thing you notice when you arrive is how well the cars are presented on the forecourt."
• "The car was exactly as stated, great condition and great price and no pushy sales tactics."
• "The car was also presented to a high standard also."
• "Brilliant customer service, bought car and had to get new exhaust put on it, was given their own car to get home while the guys fixed it."

Cons:

• "The car’s paint was damaged, they had done a very bad job to mask the rust/damage, there were few chips / visible rusts on the car body."
• "My previous 15-year-old car from an auction had fewer paint damage than this expensive car."
• "On my return, I realized the iStop of the car was not working."
• "Bought an 8yr old Mazda in April 2023 from this dealership, a month after purchase car broke down occasionally."
• "Avoid at all costs! My partner and I bought a used car from there last year and have had problems with the brakes ever since."
• "Bought many cars from here, last one audi sq5 ended up with 4 warped discs after 6/7 months of having vehicle not covered by warranty."
• "Started off with good service on first day of driving my car home bearing in mind it had new 12 months mot the brakes were binding."
• "I have written many reviews on Google and I am always fair and balanced. Only once before have I given a 1 star."