Address: 510 London Rd, Coventry, CV3 4EU, United Kingdom
Phone: +442476303132
Rating: 4.7
based on 146 reviews.
Customer Service
Pros:
"Absolutely fantastic service from Chris."
"The service team are great, they explain what is going to be done and give you an estimated time for completion, keeping you up-to-date on every step."
"From the first moment that Chris Parkes picked up my text message he was extremely helpful and answered all my questions both over the phone and via email promptly."
"Service staff are very friendly especially Lee and Suki - they are a credit to Volvo."
"The service advisor, Suki was very friendly and helpful."
"Excellent customer service from TMS Service Team."
"James, Dan and the team always deliver a high quality customer service experience."
Cons:
"Unfortunately very poor customer service. I had an appointment booked for 14:30 for viewing 2 vehicles and after waiting 40 minutes no one attended to us."
"All in all a disappointing dealership experience. This was expressed at the time of vehicle collection so this review should not be a surprise to the dealership."
"However I ordered particular part and ended up driving three times and each time the colour of the part was wrong. Still waiting for solution."
"Not a peep in 2 weeks."
"Will then laugh at the customer when you phone to question what is happening."
"I sat in here for over 15 mins before anyone even acknowledged me."
"While walking around not a single salesperson approached me to see if I was ok."
Sales Experience
Pros:
"In summary, we cannot recommend TMS highly enough, the whole team are very professional and host a very inviting and relaxed showroom."
"Highly recommend Josh Hillier at TMS Volvo."
"The sales consultant Lee couldn't have been more helpful and informative."
"Thomas, as a salesperson, has done his best to create greater value for the brand."
"From initial contact to driving away, everyone we dealt with was really helpful and friendly."
"The salesman that dealt with us was very knowledgeable, very polite and friendly."
"Sales managers in TMS Coventry are so kind and properly updating the handover process."
Cons:
"The sales people could have been a bit more attentive, seemed to be more interested in their laptops than serving people."
"Had a couple of bad experience with other dealerships local to us so we were apprehensive buying another Volvo, especially unseen."
"Maybe I will buy a Audi instead as they have been very attentive."
"The only down side sales guys seem rather pushy and try to get you to buy add ons insurances galore."
"We went back in again to buy the car but this time, we spoke to a different sales agent and he was rude and completely unhelpful."
"This is the worst car showroom I have visited and Volvo/tms really should provide its sales teams and made up managers some training in customer service/respect."
"Truly a poor company. Sends out letters indicating work is required when not seen the vehicle in over a year."
Facility & Environment
Pros:
"The place is spotless and lovely coffee is served to you as you wait."
"Impressive premises & a very friendly team from reception through to sales."
"Lovely environment, very modern."
"It's always personal, it's always high quality and they always manage to exceed expectations."
"Excellent staff, the staff that greet you are very attentive to any needs you have such any drinks or a bit of food while you're discussing or purchasing a car."
"A Superbly organised workshop."
"Friendly and very professional greeting from reception staff, who introduced us to our sales executive."
Cons:
"Don't really want to smell the technician and have error codes on my dash when I get back in my car after a service."
"Updating after a couple of years: Good front of house when you go in and a useful pick-up and drop-off service when you can't. Unfortunately, I have to say they used to be better in terms of taking care of the car."
"TMS Coventry.. a good size dealership with a good variety of cars for sale. Sadly the service isn't great."
Value & Satisfaction
Pros:
"Would definitely buy a car here again, even though it was not local for us."
"I’m a Volvo convert!"
"Recently purchased my new car from TMS Coventry and couldn’t be happier."
"Just bought my second used Volvo from TMS and traded in the first. Got a really good price on it."
"The level of service provided was second to none and even though I live 2 hours (100+ miles away), I will most definitely being going back for my next car!"
"The car is fantastic and the service & care both Chris & Josh provided throughout the whole buying process was second to none."
"Very happy to finally get my XC90."
Cons:
"Personally, I will never go back to this Volvo for even a missing nut on a car, they have lost my business as I have taken it to another Volvo and successfully ordered a first edition xc40."
"I will never ever use them again in any circumstances I will travel to Birmingham or Leicester."
"I thought was a bit steep so went on Ebay got new lugs £6 for 2 job done."
"I was interested in a xc90 and asked to come and view it... upon arrival I was told the car has not been fixed and not gone into the workshop as well as the car not ready for viewing."
"Had to drill my wheel nuts and lugs off cos the person who put my tyres cross threaded 2 of the nuts so came here quoted me £200 for me hub."
"There was a slight delay in delivery due to works needed."
"You have to pay for quality and that is what TMS is."