Harrogate Audi Reviews Summary

Customer Service

Pros:

• "Absolutely amazing service especially by Oliver and Tom."
• "Fabulous experience from start to finish at Harrogate Audi, no pushy sales."
• "Joe Woolveridge was an absolute pleasure to deal with, He made the process so easy & smooth with no pressure or rush."
• "Alistair kindly offered to pull together a video presentation of the vehicle, he was very thorough with his video."
• "This is the second time I’ve bought from Alex at Knaresborough Audi and would do so again. Highly recommended!"
• "Matt was great from the offset. He talked me through sales, vehicle preparation, and was in constant contact until collection."
• "Fantastic experience with Harrogate Audi! David and Lorna made it an exciting experience from start to finish."

Cons:

• "Limited knowledge of the car and charging capabilities, very poor customer service to the point I could not get anyone to return my calls."
• "Sales manger not interested so buyers beware!"
• "Needless to say I have never had such appalling treatment when purchasing a vehicle."
• "We have received terrible aftercare from this company, they just don't seem to care at all."
• "I haven't given 5 stars due to a more contrived reason: dealerships in general are getting away with murder, they want to charge honest people ridiculous sums for fairly straightforward work."
• "Failed to carry out MOT as couldn’t open the boot which had been working)."
• "Not a good experience £50K car but it was delivered with missing seat parts and charging cables not good for a electric car."

Staff and Communication

Pros:

• "We have received outstanding service from every member of staff."
• "First class service from start to finish from Alistair Hickey and Chris Tanner."
• "Alastair Hickey and David Mann. Above and beyond customer service!"
• "David and Jamie have truly set a high standard."
• "Great no pressure Service Experience at Harrogate Sytner Audi."
• "I was greeted on arrival by a gentleman armed with an umbrella to save me from a soaking."
• "When I collected the car Oliver and Lorna could not have been more helpful or pleasant."

Cons:

• "The member of staff who did the handover hasn't returned any of my calls or replied to any of my emails."
• "They became very condescending and rude to me."
• "Obviously I got upset and said I'd post my experience online and I was instantly banned from the dealership for threatening to damage their reputation."
• "I feel let down by Audi and the high standards they claim to have so it’s unlikely I would use them again."
• "They then told me to go away as there was nothing they could do."
• "So far - i have been extremely disappointed with the level of service received from Harrogate Audi."
• "The service manager “Adrian” ? I have a 2 year mot and warranty from a different main dealer but he didn’t want to know."

Quality of Experience

Pros:

• "I am over the moon with my purchase but more importantly I think Harrogate Audi stands out in a crowd of dealerships for their outstanding customer service."
• "Really good experience buying my partners new A1."
• "Worth visiting Harrogate Audi if you are looking for a new or used car."
• "It was the best experience I have had in all the years of choosing cars."
• "Fantastic customer service throughout the whole process of getting my car in for a service."
• "Would definitely use Harrogate Audi again."
• "Sytner Audi in Harrogate is my go to dealer, they are always extremely helpful even when there is a problem they will always strive to provide a suitable solution."